Chiwuikem Ebere Email and Phone Number
As a dynamic and strategic banking operations and strategy expert, I bring over five years of experience marked by a commitment to operational excellence and strategic growth. My career is defined by a record in enhancing operational processes, driving strategic initiatives, and leading high-performance teams within the competitive banking sector.At the core of my professional journey is a significant achievement in operational process optimization. At Cersei Partners, I have managed the organization's financial portfolio, boosting bookkeeping accuracy by 30% and overseeing assets exceeding $50 million. My strategic approach streamlined daily operations, enhancing operational efficiency by 40% and reducing overhead costs by 23%, achieved by bridging communication between different management levels. I have implemented a record-keeping system, ensuring the accuracy and accessibility of all critical documents. My client-focused strategies have improved client retention by 40% and increased referrals by 25%, strengthening trust-based relationships. Additionally, I have established over ten strategic partnerships, notably expanding Cersei Partners' reach in Nigeria and driving a 30% growth in market share. Collaboration is key in any business environment, and I have demonstrated excellence in this area. I have cultivated productive relationships with key stakeholders, enhancing team efforts and improving cross-departmental project completion times by 25%. My approach combines a deep understanding of banking operations with a data-driven strategy, leveraging analytics to inform decisions, enhance operational insights, and improve risk management.I am passionate about fostering innovation and driving change in the banking sector. My goal is to connect with like-minded professionals, share insights, and explore new opportunities that challenge the status quo and move the world of operational management forward.
Cersèi Partners
View- Website:
- cerseipartners.com
- Employees:
- 11
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Documentation And Processing Head And Chief Operating OfficerCersèi PartnersKitchener, On, Ca -
Documentation & Processing Head & Chief Operating OfficerCersèi Partners Sep 2020 - PresentLagos, Nigeria- Facilitated second citizenship for over 500 High Net Worth Individuals by liaising with government bodies and managing application processes, achieving a 98% approval rate.- Supervised the financial portfolio of the organization, enhancing bookkeeping accuracy by 30% and ensuring management of assets worth over $50 million.- Optimized daily operations, resulting in a 40% increase in operational efficiency and a 23% reduction in overhead costs through mediation between top and lower-level management. -
Branch E-Banking & Regional Atm Operations Team LeadFidelity Bank Plc Jan 2017 - Sep 2020Owerri, Imo State- Accomplished 98% uptime across 200+ ATM terminals by implementing rigorous maintenance protocols and ensuring prompt resolution of technical issues, resulting in a 20% increase in customer satisfaction.- Contributed to the upgrading of the bank's e-banking platform by benchmarking against competitors and deploying cutting-edge solutions, leading to a 30% increase in e-banking adoption, 25% growth in online transaction volume and over 40% increase of e-banking profit.- Streamlined the reversal process for failed ATM, POS, and online transactions, reducing resolution time by 40%, while onboarding 50+ corporate organizations onto the e-banking platform for optimal payroll management and collections. -
Cash Officer/Funds Transfer Unit Officer/Customer Service Unit OfficerFidelity Bank Plc Jun 2016 - Nov 2016Imo State, Nigeria- Maintained vault cash levels within the set limits, ensuring a daily balance accuracy rate of 99.8% and facilitating the handling of up to N400 million in local and foreign currency daily.- Processed a range of customer transactions including funds transfers, deposits, and bill payments, handling 150+ transactions daily with a 98% accuracy rate, ensuring all activities complied with regulatory standards.- Augmented customer satisfaction by resolving 10,000+ customer inquiries and complaints, ensuring service quality, and fostering strong customer relationships. -
Customer Service Monitoring OfficerUba Group Nov 2013 - Oct 2016Lagos, Nigeria- Improved customer service quality across 142 branches in the Northern Region by redesigning processes and setting service metrics, resulting in a 40% improvement in customer satisfaction and a reduction in service issue resolution time from an average of 72 hours to 24 hours.
Chiwuikem Ebere Education Details
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Mass Communication -
Government Secondary School Owerri, Imo State, NigeriaEducation
Frequently Asked Questions about Chiwuikem Ebere
What company does Chiwuikem Ebere work for?
Chiwuikem Ebere works for Cersèi Partners
What is Chiwuikem Ebere's role at the current company?
Chiwuikem Ebere's current role is Documentation and Processing Head and Chief Operating Officer.
What schools did Chiwuikem Ebere attend?
Chiwuikem Ebere attended Nnamdi Azikiwe University, Government Secondary School Owerri, Imo State, Nigeria.
Who are Chiwuikem Ebere's colleagues?
Chiwuikem Ebere's colleagues are Toluwalase Badejo, Mojeed Aliu, Amagwula Blessing, Judith Onuegbu Esq., Tayo Olabajo, Olivia Israel, Oluwafemi Faweya.
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