Chi-Yu Kang Email & Phone Number

I am a friendly sales professional with 7+ years of experience in the commercial aviation industry. I am skilled in utilizing strategic selling solutions to capture sales and increase customer purchases. My strong knowledge of US and Asian markets as well as my bilingual language skills in English and Mandarin support global partnerships. Plus my strong computer scince BS and Electrical Engineering MS as my basic background easy to pick up any software, hardward and computing calculations. I am excellent at forging and maintaining strong relationships with private parties as well as corporate clients. I am a creative problem solver skilled in quickly resolving client problems and maintaining high customer satisfaction. I am also successful in supporting customer acquisition rates and renewal rates, as well as up-selling, cross-selling, and adding on to achieve business targets. I am good at operating computer and quick learn with any new application program.Connect with me if you are looking for a personable and effective position, or simply looking to connect with other industry professionals. You can also contact me at yoyoyoyokang@gmail.com with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances!

Listed skills include 營運管理, 客戶服務, Amadeus Gds, Microsoft Powerpoint, and 24 others.

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  Sales Agent

  China Airlines

  Sep 2013 - Present - New York, Ny

  I provide travel and ticketing information to customers over phone and email, and in person. I inform clients of seat availability, fare information, schedules, and cancellations. I quote fares, process payments, and issue credits/refunds. I utilize strategic selling techniques such as upselling, add on selling or cross selling to meet sales quotas and drive profitability. I research prospective customers and secure sales with cold calls. I build and maintain positive partnerships with companies/organizations and private parties for B2B partnerships and B2C accounts.Key Accomplishments:- Mitigate escalated customer situations and quickly resolve issues for client satisfaction. - Increased customer loyalty by providing quality customer service.