As the Director of Operations, my priority is to ensure all projects are moving efficiently, staying on time and within budget; and employees are hitting deadlines. I am the lead project manager for our enterprise clients and complicated projects. I provide the necessary support and tools to ensure employees can successfully do their work, and grow in their roles and as people.* Promoted to Directory of Operations due to my operations capabilities, and managerial and process experience.* I ensure the company runs smoothly, managing the day-to-day operations, processes, and tools needed to complete work as efficiently as possible. * Increasing productivity by 75%, by refining our project management system, and building the necessary processes for our growing agency to have a future-forward foundation, including employee onboarding and training programs, honing in the project process, client onboarding, and more.* Oversee the tech stack, aligning tools with the processes and needs of the team* Work in multiple capacities, (training and education, HR, IT, etc.) to support employees in completing their work but to grow in their roles and as people.* Manage a team that includes a Project Manager, Sr. Copywriter, and Sr. Graphic Designer, where we work together to keep projects moving smoothly throughout their journey.* Support team members as a project manager for various client projects, work directly with clients, vendors, and freelancers.* Work collaboratively with other teams and participate in Leadership Meetings and activities.

* Move to Operations Manager due to my project management and organizational skills.* Supported company growth by ensuring team members had the right resources (people and tools) to complete their projects on time and within budget.* Integrated Wrike (project management system) into our tech stack, and increased efficiency by 50%, building out workflows and blueprints, and solidifying the necessary steps to create a smoother project management process for the entire team. * Continued managing client projects, working directly with clients and vendors.* Managed the launch of our new website on Hubspot. Collaborated with our design team to create the site, was the copywriter for much of the content, and worked within the platform to update pages.

* Hired as a Marketing Manager to work in both a client and project management capacity.* Gained a firm understanding of content marketing and its role in the overall marketing lifecycle. * Grew my skills in copywriting (blog posts, email campaigns, social, 1-sheets, video scripts, etc.), using automated marketing programs for client projects (MailChimp, Marketo, Hubspot, etc.), and overall resource management and coordination. * Bringing marketing programs to life gave me a better perspective on how all the pieces come together to help my clients achieve their goals.

* Participated in online customer journey assessments, analyzing the customers' online purchase process. * Fine-tuned my copywriting skills, writing blog articles and website content, as well as working on the company's LinkedIn page, increasing activity and gaining traction. * Interfaced with clients; project management of marketing programs.

* Promoted from Project Manager to Account Manager due to my excellent client service skills; helped clients develop and build on their blogging strategy and meet their goals.* Managed a 37-blog network migration, in addition to other blog migrations from various blogging platforms to WordPress.* Coordinated and launched new blogs. This included blog design and development on the WordPress platform, as well as moving the blog from the staging to the live site. * Grew my knowledge and experience of social media tools and the role social media plays in Business Development and building relationships.* Coordinated projects with internal design and development team members from inception to taking the site live.* Worked with clients to establish hard deadlines, then facilitated internally with various facets of the internal team to ensure deadlines were met.* Educated clients on the art of effective blogging, based on the ever-changing climate of the legal blogosphere.* Helped clients add content to their site, and have a basic knowledge of HTML and blogging platforms, including WordPress.

* Promoted from Project Manager to Account Manager in a short amount of time. * Worked on high-value, high-touch accounts. Participated in onsite visits with local clients.* I found my love for working with clients. I enjoyed my visits and getting to know my clients on both a professional and personal level.* Managed Direct Mail and Direct Response Television (DRTV) marketing programs. Created a strong marketing foundation, as well as solidified project management skills including the importance of production and project schedules.* Primary client contact, demonstrating excellent customer service and problem-solving skills.* Worked directly with the Account Supervisor and internal cross-functional teams on multiple client accounts.* Created and maintained client project budgets and team sales reports.* Reviewed and approved creative rounds, print/television proofs, and final product.* Trained and managed Project Managers.* Worked with Account Supervisors on New Business Acquisition, including presentation coordination and research.

* Supported Account Executives with both print production and client management. * Worked directly with clients and vendors, as well as with multiple internal teams (designers, Account Managers and Executives). Grew my client service skills and learned first hand all the details surrounding print production. * Worked directly with vendors to order brochures, flyers and stationary. I was able to take tours of print shops and go on press checks.* Worked closely with the Account Executives and directly with the clients, managing projects and project tasks. * Wrote and managed press releases and media alerts about key client events. * Coordinate weekly media placement and advertisement artwork delivery. * Participated in event coordination; and copywriting for newspaper advertisements and flyers. * Coordinated with vendors for both print and fabrication.

In this position, I cut my teeth in the world of Account Management. Working in a supporting role, I not only assisted Account Executives and Account Managers with directory advertising details and trouble-shooting issues, but I also started interfacing with clients.I learned the basics of client service and the importance of good relationships. Whether it was working through a last minute request with a vendor or helping a client with an issue, I started to gather an understanding of how trust and attitude shape outcomes.A few more details of my position:* Executed publisher inquiries, communicated with publishers and clients; assembled and transmitted advertising placements.* Ran client reports for financial and advertising analysis.* Utilized positive customer service skills; communicated and worked successfully with team members.