Providing comprehensive Growth and Incubation support for the management, coordination and implementation of STEAMhouse incubation and business acceleration programmes. Ensuring activities are delivered efficiently and effectively and meet the needs of users and necessary regulations and policies, promoting STEAMhouse collaboration and business services; brokering supportacross other areas of work and taking a lead on follow up, referrals and integration withother Enterprise… Show more Providing comprehensive Growth and Incubation support for the management, coordination and implementation of STEAMhouse incubation and business acceleration programmes. Ensuring activities are delivered efficiently and effectively and meet the needs of users and necessary regulations and policies, promoting STEAMhouse collaboration and business services; brokering supportacross other areas of work and taking a lead on follow up, referrals and integration withother Enterprise related initiatives. Show less

Partner & Enterprise Officer Assisting in leading BSEEN and Start-Up Visa. BSEEN (Birmingham Skills for Enterprise and Employability Network)- One of the leaders of this award-winning organisation that has supported over 1000 student and graduate entrepreneurs. Start-Up Visa - Interviewing and Endorsing the Start-Up Visa, supporting students to set up an innovative business within the UK and meeting eligibility requirements.

Weekly appointments with a caseload of 50 participants to on barriers they experience when seeking sustainable employment.• Counselling participants with wellbeing advice and guidance following referral by the Job Centre either on a mandatory or voluntary basis.• Actively listening and signposting to external support services if required, referring to internal specialist services if appropriate.• Building relationships with Employers, Charities, Council Services and Education… Show more Weekly appointments with a caseload of 50 participants to on barriers they experience when seeking sustainable employment.• Counselling participants with wellbeing advice and guidance following referral by the Job Centre either on a mandatory or voluntary basis.• Actively listening and signposting to external support services if required, referring to internal specialist services if appropriate.• Building relationships with Employers, Charities, Council Services and Education Services to help my participants attain qualifications and additional support where needed.• Using tools like diagnostic questionnaires to help identify barriers and the mentality of participants to provide accurate support while being able to acknowledge participant growth and progress. Accommodating for a wide range of barriers and mediating participants to help them develop.• Providing helpful, accurate, and expert advice to participants as their primary contact for support.• Monitoring and coaching participants’ mindsets through our appointment and recording progress.• Effectively dealing with sensitive and emotional topics while remaining calm, patient, supportive and empathetic Show less

Managed over 75 members of staff, formulated the weekly rota and booking staff due to their availability and client requests. Previously employed with St James’ Hospital as an Administration Assistant through Taskmaster.• Monitored absences and initiated absence review meetings, coached feedback to clients and staff.• Effectively handled sensitive, difficult or challenging conversations with discretion and integrity while remaining professional and respectful.

Working with the Walt Disney Company on a one-year contract within the United Kingdom pavilion in Epcot Park in Orlando as a tipped Server, provided excellent and memorable Disney standard guest service, ensured all guests had a magical time.

Helped to reduce the call log of customers needing a response or feedback regarding their enquiry, training other team members on how to close enquiries.• Assisted with getting new staff trained and used to the tasks and daily targets.• Received regular feedback on my friendly, polite, patient and approachable customer service skills.• Regularly overachieved performance and activity targets, including resolving over 30 customer enquiries per day.• Recorded accurate logs of… Show more Helped to reduce the call log of customers needing a response or feedback regarding their enquiry, training other team members on how to close enquiries.• Assisted with getting new staff trained and used to the tasks and daily targets.• Received regular feedback on my friendly, polite, patient and approachable customer service skills.• Regularly overachieved performance and activity targets, including resolving over 30 customer enquiries per day.• Recorded accurate logs of calls within the company database and kept track of daily activity rate. Show less

Operated a complex case load of 50 cases of PPI complaints per week, collated data through telephone calls with customers and analysed all information to provide a final decision.