Chloé Amaden Email & Phone Number

Calgary, Alberta, Canada

Responsible for overseeing the general daily operations, including administration, facilities, security and customer service- Delivers all first aid and emergency procedures in accordance Trico Centre’s Emergency Management Plan when required and is the main contact for all facility emergencies- Works cooperatively with supervisors and staff to ensure effective operation- Handles cash outs, floats, facility emergencies or issues, closing facility procedures, and daily concerns or overview- Assist Guest Services with program registration, membership sales, and facility tours as required

Calgary, Alberta, Canada

- Provide individualized, community based support to adults with developmental disabilities- Create creative and adaptive solutions to help integrate marginalized people into the community

Alberta, Canada

Work collaboratively with departments to streamline their organization processes and support procedures.Innovate and manage new customer service and support directives, resulting in a 20% increase in utilization of helpdesk tools.Develop and optimize company policies for staff and community guidelines.Engage with the community and relay public trends, concerns, and insights to quality assurance and development teams.

Calgary, Alberta, Canada

Oversee a player support team of 20 analysts, collect and process monthly evaluations for the team, train new members in technological systems and processes, and generate KPI reports.Implement community changes and growth strategies, resulting in a population growth of 175%.Facilitate communication between developers and community, gather and distribute customer feedback, announce and document changes, and create customer involvement events to generate engagement with a player base of 4,000.Organize social media and marketing strategies for an audience of over 35k.

Remote

Davis, California, United States

Develop, schedule, and organize philanthropic fundraisers for Make-a-Wish, facilitating collaboration with other social organizations on campus.Plan and volunteer at fundraisers for upwards of 300 participants for the Make-a-Wish Foundation, facilitating the raising of $25k in three years.

Davis, California, United States

Organize and create career and personal development events and presentations for a social group of 80 members, run an organizational committee for developmental events.Plan and volunteer at fundraisers for upwards of 300 participants for the Make-a-Wish Foundation, facilitating the raising of $25k in three years. Participate in weekly fundraisers for student organizations.

Davis, California, United States

Led Camp Putah, a weekly outdoor and overnight camp of 100 campers, and some associated day camps. Adapted quickly to substitute lead new camps during leader absences. Managed schedules, up to 15 staff, activities, and communication with outside companies. Covered daily administration and on-call support overnight and throughout the day.

Davis, California, United States

Taught a group of up to 30 young adults self defense, awareness, confidence, and conflict handling. Created and implemented a 10 week self defense program and lesson plan for students.

Alameda, California, United States

Interacted with customers to mitigate conflict and process payments.Processed vendor deliveries to ensure the store was fully stocked. Trained staff on proper cashier procedure, and managed daily schedules and work goals of a team of 5.Sold to Spanish speaking customers and communicated with Spanish speaking vendors.

Alameda, California, United States

Taught students of all ages martial arts and worked with students with disabilities.Trained instructors in procedures, teaching methodology, and safety protocols.Created and managed a personal schedule of up to 25 individual student lessons per week.Taught young students in Spanish and interacted with parents about the student's progress.

Bachelor'S Degree, Psychology

Activities and Societies: Chi Omega Sorority

High School Diploma, General Studies