Improved executive efficiency by streamlining calendar management and coordinating events.Produced financial reports (Work in Progress, Spending, Revenue), supporting data-driven decisions for executive teams.Facilitated virtual trainings and events, demonstrating adaptability and proficiency in virtual collaboration tools, creating a more connected and engaged executive team.

Conducted detailed analyses to identify patterns, trends, anomalies, and schemes in identity theft across various business lines, leading to the early detection and prevention of fraudulent activities.Utilized strong communication skills to establish rapport with clients/victims, effectively de-escalating difficult and sensitive situations, enhancing customer satisfaction

Utilize expertise in all applicable rules, regulations, and procedures as the main point of contact for less senior staffAssist manager and analyst with day-to-day functions including research and correspondence to customers to meet regulatory requirementsProvide real-time support to retail banking team members by reviewing at least 25 cases per day for complex/unique fraud situations and taking immediate course of action to create a seamless experience for the customerTrain/Support new hires in handling calls, reviewing data in multiple windows, utilizing applications, and using search tools to find information while managing call volume adherence expectations