Responsible for collating evidence and preparing responses to requests received from Public Inquiries (predominantly the Covid-19 Public Inquiry). Supporting the Risk Management team by producing reports to committees on Trust Level Risks, and the Freedom To Speak Up function by analysing data and developing materials to help promote the service to staff. I also provide secretariat support to the Trust Secretary team for various meetings and organise Board away days and events.

Responsible for supporting business continuity and critical incidents, maintaining a Loggist rota and coordinating training sessions for new Loggists. Assisting with planning simulation exercises, including mass casualty events and providing administrative support to EPRR groups, tactical and strategic command meetings.

Responsible for supporting the flow of the COVID-19 vaccination hub and resolving any interruptions to the running of the clinic. Overseeing a team of receptionists, marshals, and data entry staff to deliver a high-standard vaccination service and resolving administrative issues.

Responsible for receiving patient concerns, complaints, and compliments related to the Division of Anaesthesia, Surgery, Critical Care and Renal. Coordinating investigations, and collating responses. Liaising with medical, nursing, administrative and managerial staff to maintain an accurate overview of the status and themes of concerns within the Division. Producing regular reports for clinical specialties and providing secretariat support to Governance Board meetings, Local Resolution… Show more Responsible for receiving patient concerns, complaints, and compliments related to the Division of Anaesthesia, Surgery, Critical Care and Renal. Coordinating investigations, and collating responses. Liaising with medical, nursing, administrative and managerial staff to maintain an accurate overview of the status and themes of concerns within the Division. Producing regular reports for clinical specialties and providing secretariat support to Governance Board meetings, Local Resolution Meetings and Clinical Advisory Groups Show less

I was responsible for validating data, demographics, consultations and care history had transferred over correctly to the new patient record system and identifying and escalating any data errors.

I was responsible for ensuring incidents entered into the Ulysses Risk Management system were recorded accurately and the relevant managers informed promptly. First point of contact for user queries, monitoring incidents for trends and producing regular reports for service leads, including safeguarding, medicines management, wound care, and community teams. Providing secretariat to Quality and Harm Free Care Groups, Complex Case Review meetings and Health, Safety and Security locality groups.

I was responsible for coordinating temporary staff to clinical and admin assignments, authorising travel claims and timesheets, and updating staff personnel records. Logging incident reports and following up investigations with managers. Providing administrative assistance to teams, including diary management and meeting coordination.