Chloe Bastable Email & Phone Number

Oxford, Gb

Faringdon, Oxfordshire

Responsible for customer success for one of ISC Research's key services - ISC Online.If you provide educational goods or services to schools, ISC Online will boost your international sales. ISC Online is used by publishers, assessment providers, technology and digital learning companies, recruitment companies, school trips organisers, examination providers, sports and uniform suppliers and by businesses from all sorts of market sectors.* Contact details of more than 9000 schools worldwide.* Information on planned and under-construction schools.* In-depth search facility for effective prospect targeting.* Over 34,000 names and email addresses of current school leaders and senior staff.* International school association information.* Information on groups owning schools.* Latest market news to identify new areas of opportunity.* Calendar of important events for effective marketing planning* Market analysis of demographics and trends.* Easy linking to your CRM.ISC Online for Higher Education - Increase international student recruitment:ISC Online puts your institution in direct contact with English-medium international schools teaching students aimed at tertiary education overseas. Market your offer and increase international student recruitment in the most cost-effective way.* Mapping of the world of international schools.* Real time information that is always being updated.* Contact details of more than 5,000 schools teaching age 16-18.* Contacts details of Careers/Guidance Counsellors* Market analysis by region, sub-region, country, city.* In-depth search facility for effective prospect targeting.* Information on planned and under-construction schools.* Email capability for direct school contact.* Comprehensive information on school groups and associations.* Latest market news to identify new areas of opportunity.* Calendar of important events for effective marketing planning.

Milton Park, Oxfordshire

Abingdon, Oxfordshire

Reporting to the Global Service Director, I am responsible for a team of 10 Customer Account Managers, based locally in the UK and also in South Africa, Turkey, Spain and Italy. My role requires strong leadership and communication skills, alongside a strong service ethic. Having the abilty to work cross functionally and have a strong business knowledge is also a requirement.I've recently gained skills in Change Management and have been heavily involved in the implementation and rollout of a recent restructure.

Abingdon, Oxfordshire

Managed 6 Corporate Account Managers.Responsible for the day to day running of all aspects of the team controlling workloads, backlogs and ensuring maximum effectiveness. Monitored customer service levels, and ensured KPI's were met in accordance with agreements. Attendance of On-Site Customer Review Meetings to ensure Service relations and communication was maintained.Reviewed, discussion and planned for Customer Specific requirements outside of standard service offering. Responsible for all aspects of people management, including monitoring performance and conduct, undertaking assessment and performance reviews, handling disciplinary issues, and recruitment and selection.

Abingdon, Oxfordshire

Management of 6 members of staff (3 of these based offsite in London, situated within clients’ office). This role covered all areas of People Management and has a great focus on communication due to remote management of team members. Responsible for all target settings/appraisals/holiday/sick/arranging weekly team meetings/role out of training. Provided full support and guidance in escalated customer enquiries.Overall responsibility for the set up and transition of new accounts to Swets that required the Dedicated Resource Service offering.