Working as a business analyst within the PMO function, my work has been predominantly centred in supporting the New Product Development team in creating and launching products from concept to implementation. Work has including Shaping, forming and documenting strategies; Procuring and embedding new partners; Procuring and implementing new platforms; Defining business processes and operational models to support new products; project managing initiatives through to launch; working alongside… Show more Working as a business analyst within the PMO function, my work has been predominantly centred in supporting the New Product Development team in creating and launching products from concept to implementation. Work has including Shaping, forming and documenting strategies; Procuring and embedding new partners; Procuring and implementing new platforms; Defining business processes and operational models to support new products; project managing initiatives through to launch; working alongside digital product owners and UX designers.Outside of supporting New Product Development I have also worked on regulatory projects, defining requirements for data and technical teams; and shaping enabler projects. Show less

As a business analyst in the PMO team I predominantly worked on the rebrand of First Utility to Shell Energy Retail. This work included conducting an impact assessment against all customer journeys and supporting the New Product Development in defining, creating and implementing the company's Customer Value Proposition to be launched alongside the rebrand. Other work in this role includes the implementation of GDPR and a new IVR solution.

Working as a Technical Business Analyst, I worked alongside solution and functional architects (internal & Oracle) to define and implement technical solutions. Responsibilities also included reviewing and approving both business requirements and functional documentation as part of a design authority.Scope of work included the Smart Metering Programme, system optimisation and issue resolution.

Working within a Continuous Improvement environment, my role as End to End Change Lead was to identify areas of stabilisation and optimisation across the customer journey, and deliver fixes and enduring solutions to ensure that both system performance and operational output met business needs. As E2E change lead my role included:Utilising specialist industry and system knowledge to identify critical risks and issues within the system and performing root cause analysis in order to… Show more Working within a Continuous Improvement environment, my role as End to End Change Lead was to identify areas of stabilisation and optimisation across the customer journey, and deliver fixes and enduring solutions to ensure that both system performance and operational output met business needs. As E2E change lead my role included:Utilising specialist industry and system knowledge to identify critical risks and issues within the system and performing root cause analysis in order to develop improvementsDesigning, developing and implementing short term manual fixesWorking with business, Oracle and IT teams to create enduring automated fixes within systemAnalysing operational workload and efficiency to create new business process and KPI’sWorking with operational management to identify value add and non-value add activities, developing operational colleagues to form high performing teamsDelivering large scale projects with the aim of driving cost efficiency and cost reductionDeveloping post-implementation reports to ensure that implemented changes deliver the project benefitPresenting weekly updates to key operational stakeholders and Senior Management Show less

Working throughout the lifecycle of an IT transformation project in Oracle technologies my role included:Designing and delivering a Meter2Cash solution in Oracle products Customer Care and Billing (CC&B), Meter Data Management (MDM) and Customer Self Service (CSS)Providing specialist knowledge in Electricity and Gas market messaging and industry processes throughout SDLCLiaising with third parties to ensure integration between Oracle billing platform and their… Show more Working throughout the lifecycle of an IT transformation project in Oracle technologies my role included:Designing and delivering a Meter2Cash solution in Oracle products Customer Care and Billing (CC&B), Meter Data Management (MDM) and Customer Self Service (CSS)Providing specialist knowledge in Electricity and Gas market messaging and industry processes throughout SDLCLiaising with third parties to ensure integration between Oracle billing platform and their softwareWorking with Oracle architects to ensure solution meets functional requirements and enhanced processes through system automationEnsuring system functionality met business need and industry regulationsManaging documentation of user processes Working as part of both SIT (System Integration Testing) and UAT (User Acceptance Testing) test teams, specifically testing Oracle interfaces (OSB) with external interfaces (Utiliserve suite - Gatekeeper)Training operational users in system navigation and specialist processes using scenario based trainingProviding post-implementation support to operational teams Show less