Chloe Blackstone Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Made outbound calls to current and lapsed donors of Donor Compass’ not-for-profit clients.Engaged in conversations with donors regarding their connection to the client and potential interest in a gift in their will.Provided donors with information about the client and gifts in the will, while maintaining a high level of professionalism and charisma.Built great relationships with existing donors by encouraging deep and meaningful conversations.Accurately updated and maintained the call center database with the results and comments from each call.Achieved 100+ calls per day with accurate marks on case notes and categorizations.

Las Vegas, Nevada, United States

Demonstrated outstanding service orientation with clear verbal and written communications.Made data-informed decisions regarding suspicious accountsSupported co-workers by providing detailed information regarding payments investigations.Processed and represented chargebacks.Identified and escalated bugs as needed to the appropriate channels.Fostered a client service culture that strives for 100% customer satisfaction.Upheld a strict policy of confidentiality of customer information and internal processes.Pursued successful customer technical and accounting troubleshooting by recognizing patterns, and utilized excellent critical thinking skills.Demonstrated an understanding of the product (hardware, software, accounts); documented call or chat with customer, detailing the conflict, steps taken to resolve the conflict, and conclusion of the conflict (resolved, unresolved, escalated, etc.).Empathized with the perspectives of consumers and their conflicts to come to a desired resolution.Diagnosed technical issues and escalated cases appropriately to other departments where required.Created profiles and cases, accompanied with detailed notes in order to log interactions and actions taken while working with consumers through Salesforce.Flexibility to operate within several platforms, including customer relationship management systems (CRMs), telephone, e-mail, live chat, and other platforms as trained. Directed customers to client-facing resources to address questions and support independence.Followed procedures and standards set by the company's client; consistently received a passing grade in process compliance and FCR.