Chloe Bower Email & Phone Number

• Serves as Chief of Staff for SVP, Health Transformation and Provider Adoption, supporting strategic priorities and operational work as well as managing special projects• Responsible for strategic alignment and integration across projects/programs in support of the Healthcare Services' strategic goals and objectives. • Defines projects required to support programs and partners to ensure their implementation on time, within budget and with benefits realized • Monitors and represents the business unit interests in program(s) from initiation through delivery and tracks for continuous improvement. • Participates cross-functionally in business planning to support business unit strategy • Provides strategic advice and support to the SVP on matters relating to Health Transformation and Provider Performance services, initiatives and structure • Supports SVP in management and implementation of strategic initiatives and projects within the Health Solutions organization and company-wide

Supports the People & Engagement Leadership Team in the effective execution of key Enterprise projects and programs. Facilitates interconnectedness across the People & Engagement organization and other business partners in support of delivering transformational change that achieves Blue Shield of California’s strategic objectives.• Drives and coordinates enterprise strategic initiatives where People & Engagement has a critical leadership role• Supports the execution of cross-functional People & Engagement projects ensuring there are core documents in place, capacity on all teams, and identifying gaps/risks to successful execution.• Partners with the Enterprise Change Management team, Planning and Performance team, and People & Engagement Leadership team to prioritize, sequence, and execute project work.• Facilitates People & Engagement Leadership Team meetings and activities that support strategic initiative execution.• Accountable for overall People & Engagement portfolio delivery and effective management of business leader expectations in achieving overall desired outcomes, results, and deliverables.• Participate cross-functionally in large enterprise projects as a subject matter expert to support broader transformation strategies.

Lead employer brand strategy and internal communications planning. Guide top-down decision-making on programs, policies, and initiatives that avoid change saturation. Report directly to the VP of Talent, contributing impactful insights that improve the Employee Experience at Blue Shield. Foster deep cross-functional partnership at all levels of the enterprise. Serve as a key member of the Human Resources/Internal Communications Community of Practice and Operational Effectiveness task force, collaborating on effective policymaking.• Work in tandem with HR leaders to monitor talent metrics, analyzing candidate experience and trends to develop recruitment strategies that ensure top-talent sourcing, drive employee storytelling, and expand the brand narrative• Consolidated Blue Shield’s corporate announcements for the People & Engagement function, impacting over 250 employees and reducing 12+ individual emails into a single monthly newsletter.• Implemented Blue Shield’s first formal mentoring program and complete communications campaign strategy, surpassing engagement goal with 300+ mentor pairings and receiving 90%+ in satisfaction surveys. • Established the first-ever, enterprise-wide anonymous focus group initiative, collecting data from 1K+ participants on employee experience to strategize on business planning for diversity, equity, and inclusion (DEI) efforts• Oversaw the enterprise DEI function, including seven Employee Resource Groups (ERG), leading 18 team members• Organize monthly large-scale talent organization meetings with 50+ employees, surpassing all KPI metrics measuring employee experience, communications plans, understanding, and use of time• Spearheaded a cross-functional project to measure candidate experience and hiring process pain points that resulted in baseline data against industry benchmarks and new acquisition initiatives for the 2022 planning cycle

El Dorado Hills, California

Oversaw the implementation of training and communication strategies within the Program Management function, impacting 300+ employees. Aligned and prioritized program execution across project management office (PMO) teams. Volunteer Workgroup Leader for Blue Shield’s Pride ERG, specializing in communication strategies and event logistics/promotion. • Developed a change management support model from scratch by creating tools, templates, and processes, including an impact, urgency, and priority matrix to determine the level of support needed• Executed training, communications, and change strategies for the adoption of a new enterprise project and program governance model, leading to an enterprise portfolio view of project work and risks affecting 500+ stakeholders• Drove key data-driven decision-making on project prioritization, sequencing, and disposition through Planview by developing high-quality SOPs for data input, creating job aids, and providing software training • Bolstered enterprise-wide Agile adoption in support of the Agile Transformation team by restructuring existing frameworks through change impact analyses and planning, interdepartmental training, and leadership road-mapping • Directed 615+ registrants for various sponsored pride parades, increasing Shield Pride’s intranet presence by more than 500% and producing its first monthly e-newsletter within the first six months as the Workgroup Leader

Medical device start-up focused on cell processing technologies. Reported directly to the CEO as a key member of the senior leadership team. Collaborated cross-functionally to develop internal communication strategies and align departmental goals with the enterprise mission. Regularly led teams on product development, commercial release, regulatory body approvals, and customer service communications. Oversaw the HR, Manufacturing, Facilities, Customer Service, Inventory, and Project Management functions.• Developed and expanded company-wide communications, including policies and procedures encompassing financial, HR, and operations • Saved the company over $25k in a single year by implementing new inventory systems that tracked over $2M in product, heading compliance initiatives with financial and quality regulatory agencies• Overhauled the HR division, including recruitment and onboarding processes, productivity and performance management, training, compensation, departmental communications, and general administration• Achieved 100% compliance on all audits by creating an extensive training program that measured trainee understanding of processes and regulatory requirements within the medical device industry • Oversaw and directed facilities move management, including new office space, cGMP-compliant lab, and R&D space design from the ground up

• Budgeted for large-scale and long-term projects. Developed and executed communication andmarketing plans for a variety of clients.• Scheduled and achieved project deadlines and key milestones• Created copy for reports, advertisements, press releases, speeches, and news and magazine articles and working with in a wide variety of mediums• Heavily involved in the design process through research, conception, and application• Conducted exhaustive research and analysis for complex client reporting• Participated in high levels of client interaction

• Provided guidance and support on marketing collateral and campaigns• Created marketing materials and designed client gifts• High levels of customer service• Researched and compiled target market databases and maintained CRM system

Diversity And Inclusion Certificate

Mba

Ba, Communications