Chloe Bower Email & Phone Number

• Serves as Chief of Staff for SVP, Health Transformation and Provider Adoption, supporting strategic priorities and operational work as well as managing special projects
• Responsible for strategic alignment and integration across projects/programs in support of the Healthcare Services' strategic goals and objectives.
• Defines projects required to support programs and partners to ensure their implementation on time, within budget and with benefits realized
• Monitors and represents the business unit interests in program(s) from initiation through delivery and tracks for continuous improvement.
• Participates cross-functionally in business planning to support business unit strategy
• Provides strategic advice and support to the SVP on matters relating to Health Transformation and Provider Performance services, initiatives and structure

• Supports the People & Engagement Leadership Team in the effective execution of key Enterprise projects and programs. Facilitates interconnectedness across the People & Engagement organization and other business.
• Drives and coordinates enterprise strategic initiatives where People & Engagement has a critical leadership role
• Supports the execution of cross-functional People & Engagement projects ensuring there are core documents in place, capacity on all teams, and identifying gaps/risks to successful execution.
• Partners with the Enterprise Change Management team, Planning and Performance team, and People & Engagement Leadership team to prioritize, sequence, and execute project work.
• Facilitates People & Engagement Leadership Team meetings and activities that support strategic initiative execution.
• Accountable for overall People & Engagement portfolio delivery and effective management of business leader expectations in achieving overall desired outcomes, results, and deliverables.

• Lead employer brand strategy and internal communications planning. Guide top-down decision-making on programs, policies, and initiatives that avoid change saturation. Report directly to the VP of Talent, contributing.
• Work in tandem with HR leaders to monitor talent metrics, analyzing candidate experience and trends to develop recruitment strategies that ensure top-talent sourcing, drive employee storytelling, and expand the brand.
• Consolidated Blue Shield’s corporate announcements for the People & Engagement function, impacting over 250 employees and reducing 12+ individual emails into a single monthly newsletter.
• Implemented Blue Shield’s first formal mentoring program and complete communications campaign strategy, surpassing engagement goal with 300+ mentor pairings and receiving 90%+ in satisfaction surveys.
• Established the first-ever, enterprise-wide anonymous focus group initiative, collecting data from 1K+ participants on employee experience to strategize on business planning for diversity, equity, and inclusion (DEI).
• Oversaw the enterprise DEI function, including seven Employee Resource Groups (ERG), leading 18 team members

El Dorado Hills, California

• Oversaw the implementation of training and communication strategies within the Program Management function, impacting 300+ employees. Aligned and prioritized program execution across project management office (PMO).
• Developed a change management support model from scratch by creating tools, templates, and processes, including an impact, urgency, and priority matrix to determine the level of support needed
• Executed training, communications, and change strategies for the adoption of a new enterprise project and program governance model, leading to an enterprise portfolio view of project work and risks affecting 500+.
• Drove key data-driven decision-making on project prioritization, sequencing, and disposition through Planview by developing high-quality SOPs for data input, creating job aids, and providing software training
• Bolstered enterprise-wide Agile adoption in support of the Agile Transformation team by restructuring existing frameworks through change impact analyses and planning, interdepartmental training, and leadership.
• Directed 615+ registrants for various sponsored pride parades, increasing Shield Pride’s intranet presence by more than 500% and producing its first monthly e-newsletter within the first six months as the Workgroup.

• Medical device start-up focused on cell processing technologies. Reported directly to the CEO as a key member of the senior leadership team. Collaborated cross-functionally to develop internal communication strategies.
• Developed and expanded company-wide communications, including policies and procedures encompassing financial, HR, and operations
• Saved the company over $25k in a single year by implementing new inventory systems that tracked over $2M in product, heading compliance initiatives with financial and quality regulatory agencies
• Overhauled the HR division, including recruitment and onboarding processes, productivity and performance management, training, compensation, departmental communications, and general administration
• Achieved 100% compliance on all audits by creating an extensive training program that measured trainee understanding of processes and regulatory requirements within the medical device industry
• Oversaw and directed facilities move management, including new office space, cGMP-compliant lab, and R&D space design from the ground up

• Budgeted for large-scale and long-term projects. Developed and executed communication andmarketing plans for a variety of clients.
• Scheduled and achieved project deadlines and key milestones
• Created copy for reports, advertisements, press releases, speeches, and news and magazine articles and working with in a wide variety of mediums
• Heavily involved in the design process through research, conception, and application
• Conducted exhaustive research and analysis for complex client reporting
• Participated in high levels of client interaction

• Provided guidance and support on marketing collateral and campaigns
• Created marketing materials and designed client gifts
• High levels of customer service
• Researched and compiled target market databases and maintained CRM system

Diversity And Inclusion Certificate

Mba

Ba, Communications