Chloe Bui Email & Phone Number

Germany

Berlin, De

Berlin, Deutschland

Strategic Relationship Management: - Developing and maintaining strong, strategic relationships with customers. Account Expansion:- Identifying opportunities for upselling or cross-selling additional products or services to existing customers.Customer Advocacy: - Acting as the voice of the customer within the organization, providing valuable feedback and insights from customers to product, marketing, and development teams for continuous improvement.Data… Show more Strategic Relationship Management: - Developing and maintaining strong, strategic relationships with customers. Account Expansion:- Identifying opportunities for upselling or cross-selling additional products or services to existing customers.Customer Advocacy: - Acting as the voice of the customer within the organization, providing valuable feedback and insights from customers to product, marketing, and development teams for continuous improvement.Data Analysis and Reporting: - Using data analytics to track customer health and performance metrics.Customer Success Strategy: - Contributing to the development and refinement of the overall customer success strategy, including defining customer journeys.Collaboration with Sales: - Collaborating closely with the sales team to ensure a seamless handoff from the sales process to the customer success phase, setting clear expectations.Stakeholder Communication: - Effectively communicating with various internal stakeholders, sales, marketing, and product teams, to provide insights and contribute to the overall growth strategy of the company.Continuous Learning Show less

Berlin, Deutschland

In my role as a Customer Success Manager, my duties encompass:- Conducting user training sessions.- Guiding customers through the shift from the support phase to the automation phase, emphasizing the comprehension of their requirements and inquiries.-Gathering and evaluating customer feedback to consistently enhance the Workist product.-Serving as the intermediary between Workist and its customers

Berlin, Deutschland

Berlin, Deutschland

Berlin Und Umgebung, Deutschland

Master Of Business Administration - Mba, Businessmanagement & Development

Bachelor Of Arts - Ba, Betriebswirtschaftslehre/ Hotel - Und Tourismusmanagement