Employment Law Business Partner for the Care Industry

Delivering administrative support services in Anderston Primary School. Duties included data management, administration services, customer guidance, financial transactions, work planning, managing school supplies, and creating positive contacts and relationships with management, pupils and parents.

Waitress at the weekends at the Riverside Musuem Cafe. Duties included customer service, cash handling, waitressing, and working at events such as private functions.

Stepped up and took on a temporary role during the COVID 19 pandemic, handling all Covid calls for NHS 24. Duties included handling all incoming calls, supporting and advising a wide range of patients via telephone, following processes and protocols to ensure the correct level of care, liaising with other health services and departments, updating patient records, and carrying out extensive administration duties.

The initial 3 months of my employment within Clydesdale Bank was spent working within the Bereavement Services Team. The final 6 months of my employment was within the Standing Orders and Direct Debits Team. Bereavement Services, duties included: • Dealing with vulnerable, grieving customers• Working closely with solicitors• Closing bank accounts• Making difficult but professional phone calls to customers• Administration duties• Moving joint bank accounts to solitary accounts• Working closely with the DWP Standing Orders and Direct Debits, duties included: • Handling customer accounts daily• Informing customers of current balance• Handling incoming and outgoing calls• Administration duties• Dealing with cancelled direct debits and reactivating direct debits• Placing blocks on accounts• Creating new standing orders• Ensuring customers direct debits/standing orders had departed the account

Duties included dealing with a high volume of end to end recruitment for a variety of roles within the business including travel, foreign exchange and head office roles. Placing job adverts with local press, jobcentres and careers pages, shortlisting candidates for roles and conducting telephone interviews, representing Barrhead Travel at job fairs and recruitment events, engaging with preferred recruitment agencies for support with roles, responsible for modern apprenticeship recruitment, general HR Administration duties such as job offer letters, preparation of contracts and reference checks, updating recruitment data on excel spreadsheets/trackers, supported at disciplinary meetings as a note taker, conducted exit interviews for leavers, building strong relationships with colleagues and liaising with internal departments, and organising internal training courses.

Completed an 8 week internship within RBS Business Banking through the Career Ready Programme. Duties included opening of bank accounts, service calls, shadowing business banking managers on customer appointments, general administration, and office duties. This was an excellent opportunity for me to learn about working within a huge organisation and a taster of life in the office.