● Work closely with cross-functional teams to manage and coordinate the approximately 100 home renovation projects simultaneously from start to completion, while providing the homeowner with updates at every step as their dedicated point of contact● Train and Mentor new Account Managers to ensure their success● Maintain an average of 9.2 NPS Customer Satisfaction score for all phases of the project● Created an internal and external facing FAQ Database for clients and Account Management to access for swift resolutions● Piloted new processes to ensure efficiency, providing management with necessary feedback to ensure the success of new launches● Communicate efficiently with other departments to complete escalations, provide context, address feedback, and provide solutions● Complete Project Studies for each project to obtain all necessary information regarding materials, permits, and GC status● Provide clients with updates over the course of their project(s)● Work closely with clients to resolve time-sensitive matters● Advise clients on the best course of action should a problem arise

International Sailing Event ManagementGGYC was the yacht club of the 2013 America's Cup Race and is now the San Francisco yacht club for the annual Sail Grand Prix (Sail/GP)• Partnered with Oracle, Oracle Team USA, and SailGP to facilitate dozens successful events hosting thousands of people• Negotiated with the San Francisco Marina Harbormaster regarding security, berth holders, and event organization• Showcased the GGYC to San Francisco City Officials, Oracle and SailGP Executives, and Government Ambassadors from China and Australia by providing a warm and inviting environment, excellent service, and attention to detailEvent Management• Produced private events such as galas and weddings (3-4 per week) with budgets up to $50,000• Facilitated the recruiting, direction, and supervision for staff and vendors, including caterers, entertainment, food and beverage distributors, décor, and photography• Implemented financial event management, including pricing for member events, budget creation, customer invoicing for private events, and coordinating vendor payments• Creative genius behind menu production and hands on leader in food preparation• Cultivated and motivated event staff, including direction for event set-up, guidance and leadership throughout service, mentoring new staff members, and connecting with outside vendorsFacility Management• Strengthened all member relations, including account management, registration, and customer service• Conducted interviews with high level staff and supervise training and daily instruction• Executed financial tasks, including construction of daily sales and payment reports and member billing• Developed, designed, and created content for weekly email campaigns and online event invitations; constructed and updated website calendar, events, content, and photos• Supported non-profit Youth Sailing Program • Coordinated building maintenance and repair, including technical equipment and facility repair

• Supervised server staffing and schedules as well as day to day operations• Achieved a calm and positive work culture in a fast paced environment by encouraging and aiding fellow employees• Advised diners' experience by providing culinary instruction and nutritional knowledge, escorting guests through the origin of flavors and cuisine, and illustrating the concept behind the Chef's vision

• Served high end American cuisine and cocktails to a refined cliental• Demonstrated composure in a busy and regimented professional environment, and simultaneously focusing on communication, consolidation, and circulation• Advocated seamless service for guests in an elegant and enjoyable environment with aplomb and efficiency, and thrived in a teamwork setting

• Stimulated efficiency and drive by streamlining communication with fellow coworkers• Organized and re-shelved library materials• Utilized the Dewey Decimal System to assist library patrons