Chloe De Boer Email & Phone Number

Wellington, Nz

Wellington, New Zealand

Wellington, Wellington Region, New Zealand

Wellington, Wellington Region, New Zealand

Engagement of five portfolio management teams across operational divides and with varying levels of maturity to consensus that a shared portfolio management framework was a must have.Drove the portfolio management teams with energy through a co-design and application of the Management of Portfolios (MoP) framework to the Waka Kotahi context (don’t break what is working now, add and adjust where it makes the most sense to uplift maturity in each portfolio).Balanced longer term strategic recommendations (re-organise the change portfolios to align directly to strategic objectives) with the understanding of the maturity and nuance of the organisation, providing a ‘what can we do now’ operational roadmap to implement a shared portfolio management framework.

London, England, United Kingdom

Lead on a service and operations design review and recommendation for the Sales Enablement L&D team who support high performance in 18,000 sellers internationally.Engagement of teams to identify the current state and define recommendations on where to target changes to improve team morale, efficiency and deliver a better product to their internal clients.Built a data driven impact evaluation strategy to drive continuous performance improvement.

London, United Kingdom

Lead on strategic cross-institution projects, working closely with all 7 Schools and other Professional Service Groups. Responsible for the set up and running of a new Project Management Office delivering value to our students, graduates and internal stakeholders. Managing step change projects positively impacting graduate outcomes for over 17,000 students.Project lead working for the Pro Vice Chancellor Education, Director of Student Services and Dean of Allied Health for our Act for Change Programme - engaging students, alumni, staff and the Students' Union to examine why there is inequality of outcome at LSBU for our students based on ethnicity, socio-economic disadvantage and disability. Taking a non-deficit model approach to understand what structures exist in LSBU that block student success and co-producing solutions to tackle these structural inequalities. Lead on delivering strategic performance metrics for the institution related to Graduate Employability. Portfolio management of projects ranging from events, ICT implementations, digital footprint reviews, mentoring schemes and process redesigns. Proud to be part of a team that has contributed to LSBU’s success: the Times Good University Guide 2018 and 2019 awards for University of the Year for Graduate Employment, fantastic year on year league table improvements and the Teaching Excellence Framework Silver award.

London, United Kingdom

Virtual learning lead for the Client Engagement Team, managing the relationship with our key strategic partner and client for our core virtual Academy product. Responsible for the smooth running and effective delivery of global Academies, both virtual and workshop based, with a strong emphasis on 70/20/10 learning principles and blended learning.Internal consultancy and business analysis, prioritising system development work based on client and business needs. Consultancy on work streams for the strategic development of our core virtual product. Successfully onboarding, managing and motivating internal and external project team members, delivering high quality customer centric results.

London, United Kingdom

Acted in both Project Coordinator and Project Management roles. Successfully planned, resourced and delivered blended learning offerings to global financial institutions.Engaged the clients throughout the project lifecycle gaining trust and building rapport.Online technology management - from design, build, testing and launch to ongoing content and system management.Business analysis role between the technology developers and the clients. Understood the scope of the technology, managed the clients' expectations and delivered solutions.Collaborated with Fitch Learning regional offices on international projects including Singapore, Hong Kong, Dubai and New York.

London, United Kingdom

A key contact in the account management of global financial institutions, being the first point of day to day contact for all Business School students and Training Managers.Assisted with the planning, management and delivery of graduate training programmes from groups of five graduates to 75.

London, United Kingdom

Independently managed a caseload of over 150 long term unemployed clients in receipt of health benefits, successfully meeting targets and returning 50 clients into paid employment over 18 months.Excellent on the spot problem solving skills both with clients as well as prospective employers to overcome objections, allowing me to become the highest performing advisor out of 200 UK staff with 14 clients returning to work over the quietest months, December and January, in 2009/2010.

London, United Kingdom

Account managed and conducted ongoing performance analysis and support of Electricity suppliers. Successfully supported a small supplier through compliance performance failures to become the best improver of performance in the industry in 2007 (Elexon Performance Assurance Board 2008).Ran on site education days for clients drawing together ELEXON experts and delivering tailored training sessions on client premises.

Auckland, New Zealand

Developed relationships with Vodafone dealerships contributing to a successful pilot of the service and the signing of a 12 month contract.Interviewed executive customers and created four experience case studies used in marketing campaigns.Designed and implemented a market research programme matched with a GAP analysis with recommendations to enable service improvements.

Auckland, New Zealand

Successfully created and implemented a training schedule for new staff in a cross-functional team.Wrote easy to follow process maps for each operating system change in the company that were used by over 200 staff.One of five employees in a company of over 200 to be peer-nominated for outstanding customer service awards in both 2004 and 2005.