Chloe Turner Email & Phone Number

Greater Chicago Area

Lombard, Illinois, United States

•Managed daily operations of the EVS department at Lexington of Chicago Ridge skilled nursing facility, followed by Lexington Square of Lombard independent living and memory care facility, with direct responsibility for the overall safety, quality, performance, and resident experience of the shift; assured that daily, weekly, monthly, and annual cleaning tasks were completed in accordance with company policies and the State regulatory department standards•Supervised staffing levels through… Show more •Managed daily operations of the EVS department at Lexington of Chicago Ridge skilled nursing facility, followed by Lexington Square of Lombard independent living and memory care facility, with direct responsibility for the overall safety, quality, performance, and resident experience of the shift; assured that daily, weekly, monthly, and annual cleaning tasks were completed in accordance with company policies and the State regulatory department standards•Supervised staffing levels through strategic planning and forecasting to ensure that resident services, operational needs, and financial objectives were met based on census demands, making staff or procedural adjustments as needed; coordinated with facility and senior management to ensure qualitycontrol, safety, and overall resident satisfaction•Instituted an effective daily inspection program for resident rooms, public areas, and back-of-house operations to better evaluate performance and conformance to HHS standards of cleanliness and workplace procedures; improved cleanliness scores to achieve an average of 90% survey satisfaction; monitored strategic initiatives to track progress and resident satisfaction•Monitored and managed operations costs, including EVS chemicals/supplies and commercial laundry operations, by optimizing inventory procedures and restructuring storage areas to ensure sufficient levels of inventory were maintained without excessive waste; ensured proper handling and storage procedures were maintained in storage areas and contaminated areas; responsible for actively monitoring supplies and equipment budgets, including locating and maintaining active communications with third party vendors Show less

Chicago Ridge, Illinois, United States

•Fulfilled HR functions of hourly team member recruiting, team member training, and completion of payroll procedures by actively maintaining records for disciplinary actions, attendance, vacation requests, and training rosters; reduced colleague tardiness/absenteeism and need for progressive disciplinary procedures by coaching, counseling, and encouraging colleagues•Educated colleagues on best practices and safe-handling procedures of housekeeping equipment and chemicals to maintain a safe… Show more •Fulfilled HR functions of hourly team member recruiting, team member training, and completion of payroll procedures by actively maintaining records for disciplinary actions, attendance, vacation requests, and training rosters; reduced colleague tardiness/absenteeism and need for progressive disciplinary procedures by coaching, counseling, and encouraging colleagues•Educated colleagues on best practices and safe-handling procedures of housekeeping equipment and chemicals to maintain a safe work environment; established daily, weekly, and monthly cleaning checklists for EVS and CNS service lines; reduced the number of work-related injuries and accidents by routinely reviewing safety procedures and increasing team member accountability; possess the complete knowledge and understanding of OSHA regulations and state regulatory guidelines•Successfully trained and empowered new EVS Directors within the Senior Living division to take on leadership roles within their facilities; mentored Directors on best practices for daily operations within established facility•Knowledge of EVS/CNS operations platforms such as Salesforce, Kronos, NetSuite, and Gordon Food Services Show less

Rosemont, Il

•Managed daily operations of the Housekeeping department at a 1,095-room airport/convention property, with direct responsibility for the overall safety, quality, performance, and customer experience of the shift•Supervised staffing levels through strategic planning and forecasting to ensure that guest services, operational needs, and financial objectives were met based on occupancy demands, making staff or procedural adjustments as needed•Developed an effective inspection program for… Show more •Managed daily operations of the Housekeeping department at a 1,095-room airport/convention property, with direct responsibility for the overall safety, quality, performance, and customer experience of the shift•Supervised staffing levels through strategic planning and forecasting to ensure that guest services, operational needs, and financial objectives were met based on occupancy demands, making staff or procedural adjustments as needed•Developed an effective inspection program for guest rooms and public areas to better evaluate performance and conformance to prescribed standards of cleanliness and work procedures by refocusing checklists and restructuring colleague responsibilities to improve cleanliness (80%) and working order (90%) scores on guest satisfaction surveys; monitored strategic initiatives and developed metrics to track progress•Optimized inventory and purchasing procedures by restructuring supplies and storage areas to assure sufficient levels of supplies were readily available and ensure no excessive waste; knowledge of commercial laundry operations and the ability to conduct regular linen inventory procedures•Assisted with the HR function and payroll procedures by actively maintaining records for disciplinary actions, attendance, vacation requests, and training rosters; reduced colleague tardiness/absenteeism and need for progressive disciplinary procedures by coaching, counseling and encouraging colleagues •Educated colleagues on best practices and safe-handling procedures of equipment and chemicals to maintain a safe work environment; reduced the number of work-related injuries and accidents by routinely reviewing safety procedures; possess the complete knowledge and understanding of OSHA regulations•Knowledge of hotel operation platforms such as OPERA, Kronos, HotSOS, Reserve, Colleague Advantage, and Visi Show less

Rosemont Il

Rosemont, Il

•Offered authentic hospitality and guest assistance by responding to inquiries promptly and efficiently through interactions at the desk and by phone•Performed check-in and checkout processes to a high company standard; ability to build, alter, and manage guest reservations and requests•Consistently achieved individual monthly upsell goals and individual check-in process scores

Blarney, Co. Cork, Ireland

•Worked independently as a front desk attendant at a 40-room boutique hotel in a prime tourist destination near the Blarney Castle grounds•Performed check-in and checkout procedures; ability to build, manage, and alter guest reservations in Brilliant operating system•Created daily report for hotel including details related to occupancy, extended-stay and VIP arrivals, group bookings, dining events, and special occasions in house; maintained records of guest and group reservations for… Show more •Worked independently as a front desk attendant at a 40-room boutique hotel in a prime tourist destination near the Blarney Castle grounds•Performed check-in and checkout procedures; ability to build, manage, and alter guest reservations in Brilliant operating system•Created daily report for hotel including details related to occupancy, extended-stay and VIP arrivals, group bookings, dining events, and special occasions in house; maintained records of guest and group reservations for restaurant outlets; created daily housekeeping room assignment schedules•Delegated daily cash floats to various departments and outlets and submitted end-of-day deposits on behalf of other departments Show less

Schaumburg, Il & San Diego, Ca

•Offered quality customer service and responded to customer inquiries throughelations and daily interactions at cash register and on sales floor•Responsible for restocking and documenting daily inventory; assisted in monthly floor set changes and back-stocking procedures•Responsible for balancing and documenting daily revenues; oversaw submission of banking transactions

Rosemont, Il

•Offered authentic hospitality and guest assistance by responding to inquiries at the front desk, by phone, and via web promptly and efficiently •Performed check-in and checkout processes to a high company standard; ability to build, alter, and manage guest reservations and requests•Consistently achieved individual monthly upsell goals and individual check-in process scores

Bachelor’S Degree, International Business & Business Administration, 3.44

Activities and Societies: Delta Sigma Pi Professional Business Fraternity •Majors in Business Administration & International Business.

Education record

•Study abroad participant during Spring 2014 •Acted as a study abroad advocate on the University of San Diego campus, speaking.