Chloe Freestone Email & Phone Number

• Work with a range of people experiencing mental illness in a client-centred, recovery- oriented model.• Identify appropriate referral pathways and assist to facilitate engagement with relevant supports.• Manage a caseload of people effectively, using excellent time-management and organisational skills to ensure all tasks and documentation are completed within relevant time frames.• Support with applications to NDIS when required.• Plan and facilitate group activities for participants of the program, promote engagement andprovide a safe and welcoming space for all.• Risk-management and safety planning with individuals experiencing complex mental illnesssymptoms and assist to implement appropriate interventions recommended by clinicians.

• Direct line management of support coordinators to ensure high quality, safe, effective support coordination services delivered, including recruitment, on-boarding, training, debriefing, supervision, mentoring and managing staffing lists and exiting outgoing staff.• Creating and maintaining an environment that empowers people with disabilities.• Maintain a caseload in support coordination, ensuring role modelling of customer service,KPI hours delivered, compliance and administration.• Ensuring all operational and administrative requirements are completed including regularreporting and record maintenance.

• Working with a designated caseload to implement participant NDIS plans.• Ensuring that all operational and administrative requirements are completed includingregular reporting and records maintenance.• Engaging participants in developing professional and trusting relationships.• Promoting the participants’ right to choice and control by enabling them to have direct inputin how their services are delivered within their identified plan.• Engaging stakeholders to undertake services as per participants’ requests.• Maintaining productive working relationships with stakeholders to ensure participant needsare met throughout the life of the plan.• Identifying key referral pathways into support coordination services and actively engagestakeholders to establish strong referral pathways and generate support coordinationbusiness for Wellways.• Working within guidelines of support as per NDIS items and plans.

• Initial needs identification and assessment of individuals, families and carers who wish toaccess services; provision of information to those who are seeking services.• Appropriate referral of individuals, families and carers to internal Kyabra services or toexternal services, as relevant to their needs.• Utilising a range of established practices and procedures to assess potential Foster Carerswho have the potential to provide quality out of home placements for children and youngpeople and who can accept referrals from the Department of Child Safety.• Supporting people accessing Kyabra’s community finance initiatives to identify and articulatetheir needs, aspirations, and abilities.• Providing relevant information to and on-boarding NDIS participants to Kyabra’s SupportsCoordination and Support Worker Services.