Chloe Giles Email & Phone Number

Ann Arbor, Michigan, United States

Dayton, Ohio Area

Work from home with remote desktop and loggingCompleted more than 5,200 assigned ordersResponsible for answering calls, completing PC setups, virus removals, hardware diagnostics, software installs, and data backups and transfersWorked on up to 15 orders simultaneouslyProgrammed a tool used for calculating performanceFiled reports on tool updates and bugs

Universal City, Texas

Upkeep for small business networkDell SonicWall, router, two 24-port switches, three network printers, WiFiWindows SBS 2011 migrated to new Dell server running 2012 R2 Standard using Authoritative RestoreActive Directory, Network sharing, NTFS permissionsResponsible for recommending and ordering all new hardware and softwareConfigured all new network printersResponsible for DNS, DHCP, and static routes for networkMigration and support for Office 365, including cloud-based ExchangeWorked closely with database administrator to keep SQL Server and Access working for employees

Spring Beach, Texas

Configured and monitored system diagnostics across multiple companiesOccasional visits to client sites to reconfigure networks and computersWindows SBS 2011 at company and contract sitesSet up Microsoft Lync for Bgesh employeesResponsible for configuration of LabTech and ConnectWise software for ticketing and time managementResidential calls for virus removal, software troubleshooting, and hardware replacementFixed malfunctioning X-Ray machine for a veterinarian clinic

San Antonio, Texas Area

Technical advisor for Apple iOS products including iPhone, iPad, iPod touchResolved more than eight thousand received callsConsistently ranked within the top 50 in the USA for phone supportTeam mentor and new-hire training