Chloe G. Email & Phone Number

United States

Seattle, Wa, Us

· Utilize Adobe Analytics, Google Analytics, and SQL to analyze customer engagement metrics from AB tests generating insights that refined the traveler experience and informed strategic roadmap decisions· Develop strategy and 12 month roadmap for engagement and retention products by leveraging analytics data, user research, and engineering capacity insights to address customer pain points and improve processes· Mentor 3 new graduates and interns at Expedia Group in career development, offering tailored mentorship and support to enhance their professional growth

Seattle, Wa, Us

· Directed the development of an internal console to evaluate the financial impact of travel disruptions and natural disasters on the business, allowing stakeholders to effectively plan and forecast outcomes· Collaborated with internal stakeholders to gather insights on user challenges and define feature enhancements for a travel disruption console used to assist travelers.

Paris, Ile De France, Fr

· Lead efforts to design new user interfaces to automate processes and reduce business cost by implementing technical feedback from several global engineers weekly · Implement client feedback by working with 4 UX designers and software developers to update sprint planning, product roadmap, and 70 Jira tickets to reflect new product needs· Document product features and use cases on company-wide wiki site to centralize information for clients, Product Managers, and developers· Led daily SCRUM meeting to facilitate communication and clear roadblocks· Alerting bugs on client-specific products (e-commerce and AR platforms) to PMs before launch

Bedford, Massachusetts, Us

· Launched in-app notifications personalized to 30K+ Amazon Alexa and Google Assistant users based on audience segmentation and user opt in to smart home recommendations resulting in a 278% greater connection rate· Coordinated global launch for new robots by collaborating with cross functional teams including Regional Product Managers, Compliance Specialists, Manufacturing, and Marketing teams· Supported international Beta testing by analyzing consumer feedback and provided FAQ recommendations and feature implementations to engineers and UX designers on the program team· Owned efforts to charter third party partnership to alleviate primary customer pain points and unlock new cross sell opportunities by aligning internal and external stakeholders while also establishing goals for contract negotiations· Led survey effort to better understand consumer home environments for robot testing and feature implementation, closely collaborated with the Design Research team collecting 1500+ participants’ data

Boston, Ma, Us

- Presented analysis of key metrics including profitability, traffic, and growth for more profitable brands to increase performance on Wayfair's key platforms.- Performed field work by going to store locations to gather information that improves Wayfair's product competitiveness and improvements for on site user experience. - Presented a competitive analysis comparing Wayfair's product catalogue to find areas of improvement- Worked with over 15 external suppliers and category managers to gather and assemble promotional rebate information for the peak holiday season- Collaborated with Pricing and Promotions teams to organize rebate information using internal dashboards and Excel sheets for suppliers which resulted in a more clear and efficient information tracking system. - Developed, monitored, and debugged over 300 product promotions with Strategy and Profitability managers and data engineers to display accurate prices to customers

Cambridge, Massachusetts, Us

- Taught 30 high school students Python code and provided debugging support in a self driving robotics course called "Duckietown"- Worked with instructors to define bi-weekly Machine Learning and Artificial Intelligence curriculum with instructors for projects on self driving cars. - Assisted students with their final presentations and gave public speaking advice- Collaborated with other teaching assistants with organizing, tracking, and building materials for students