Worked seasonally as a Membership and Guest Services Associate in the Equipment Room at Towson University's Campus Recreation. Trained new coworkers and provided tours for admitted students. Reviewed applications for potential candidates to become coworkers. Strengthened organizational, customer service, and conflict response skills.

Became familiar with the emergency response communications system through work with Calvert County's GIS specialist and updated the CAD system to include more detailed information such as business information and nautical navigation systems. Rode along for emergency calls with Company 3 EMS. Obtained FEMA certifications for Incident Command Center information. Gained entry-level understanding of GIS systems for CAD and address mapping (ArcGIS).

Worked with the Maryland State Child Care Association (MSCCA) to provide local childcare centers MSCCA certification at no cost. Organized grant applications and budgeting information. Filed requisitions and worked on NOFA grant information to supplement the Family Network Department.

Organized and updated resource website, OurCalvert, to improve fluidity and effectiveness, Assisted in conducting a Critical Intervention Mapping (CIMs) workshop with the Public Research Associates (PRA) to identify incompatibilities and gaps between available resources in the county.

Provided exceptional customer service to multiple groups at a time and assisted coworkers with kitchen work during busy shifts. Navigated dinner rushes and large parties while providing aid to other positions when necessary. Completed training for TIPS including allergen navigation and public alcohol use safety.

Provided guest services and assistance with center’s equipment; kept paperwork and member’s data organized; maintained the rules of the facility in a professional manner. Maintained COVID-19 protocols and improved conflict resolution skills.

Researched and prepared information for general meetings as well as assisted staff with general office duties including database management, writing, inventory, organization.