Chloe H. Email & Phone Number

Heathrow, England, United Kingdom

Reading, England, United Kingdom

Wokingham, England, United Kingdom

- Maintain continuous knowledge of all products, services and monthly marketing- Performed salon opening and closing duties to include cash/credit procedures and facility cleaning.- Creating and confirming appointments, handling client complaints, refunds, and exchanges.- Making sure a comfortable atmosphere is presented for clients with a clean, sanitized, and well organized work environment.- Quick learner to new systems, knowing how to input and track client accounts.- Capable of working in busy, high-stress situations and under pressure with deadlines.

London, England, United Kingdom

- Play a key role in the delivery of outstanding customer service and maintain the highest safety and security standards on-board long haul Virgin Atlantic flights.- Adapt safety or security procedures to challenging situations with confidence, sound judgement and clarity.- Adhere to all safety, security and aviation medical procedures in accordance with VAA's Safety Management Systems and legislative authority standards.- Continuously promote the company's brand image and focus on service quality in order to increase customer loyalty.

London, England, United Kingdom

- Be part of a detailed briefing before a shift noting if any top/frequent flyers, celebrities etc. fly out from the lounge and be updated on any changes throughout the Clubhouse. - Engaging with passengers making sure they feel at home and that they are receiving excellent service.- Having knowledge on flight information and departure gates and recognising when some passengers need a particular type of assistance. - Reassuring and understanding approach to passengers who’s flight may be delayed or if their food or drinks take slightly longer during our busy periods. - Dealing with passengers who may have consumed too much alcohol prior to boarding a flight in a calm and professional way.

- Providing a first class experience to our members, whilst working under pressure in a busy environment.- Making every member feel like an individual.- Hosting and serving beverages as well as hot and cold food.- Maintaining a high standard of cleanliness and hygiene at all times in and around member areas.- Ability to take on any task asked by the supervisor at any time.- Dealing with concerns and complaints in a diplomatic and professional manner.