Chloe Hackett Email & Phone Number

Swindon, England, United Kingdom

Qualified L4 Improvement Practitioner - Lean Six Sigma Green Belt (November 2023)Lead and/or support in the delivery of improvement initiatives within FCC, ensuring this is completed to a high standard and in line with stakeholder requirements.Responsible for the creation, maintenance and sign-off of process maps, work instructions and other supporting material.Accountable for defining process controls and the upper and lower control limits for each metric.Responsible for the monitoring and performance of process controls and escalating where necessary.Ensure knowledge transfer of processes within FCC and other departments if needed.Acts as the customer champion, ensuring consistency and control across the journey.Contribute to structured root cause problem solving sessions and drive creating thinking within the team.

Swindon, United Kingdom

Swindon

To support the execution of Business Operations Application Testing (BOAT) through to business sign off. This includes working with stakeholders to create the material & scenarios for testing.A positive role model to support the coordination of pilot set up & go live. Understanding the needs of our customers & the business for project go live to create team structure, ways of working and products to execute all processes.

Swindon

To own and drive improvement implementation of specific processes working with wider business to implement change to agreed time, cost and quality; ensuring benefits are sustainable and realised. Design and produce solution materials and manage delivery working with affected stakeholder to be primary point of contact for process change delivery. Accountable for ensuring all factors required to be implemented in order to realise benefits are in place.Ensure process performance delivers excellent customer service to both internal and external customers with sustainable realisation of agreed benefits.Manage the delivery of projects to agreed cost, time, scope and quality parameters without introducing risks elsewhere in the business.Build and maintain an extensive network of cross functional relationships in order to facilitate stakeholder management and increase the chances of project success. Also coaches employees across the company to embed our processes and continuous improvement methods, developing continuous improvement capability in local teams to deliver the required level of process performance.Ensure we become a learning and data led organisation by carrying out post implementation reviews and contributing to the continuous improvement of project management methodolgy.Ensure the project delivery and change management and transition to business as usual.

Swindon, United Kingdom

Promoted from Support Agent to Advisor within Key Account Business Services. Subject matter expert in NHH tariffs and metering, but a broad knowledge and understanding of billing and operations. Undertaking a number of tasks as part of this role including customer service, relationship management, analysis, coaching, and transformation projects. Open to using my skills and expertise wherever needed.

Swindon, United Kingdom

Relationship management and customer service for business customers. Single point of contact handling customer enquires on a one to one basis via phone, e-mail and face to face. Problem solving and case management for billing and operational queries. Specialising in hotel and sporting venues, but skills and knowlegde transferrable between sectors and business units.Other key resposibilites include colleague training, team leader support and adhoc projects.

Swindon, United Kingdom

Back office account investigation for household and business customers.