As a Core Services Support Analyst at Castle Trust Bank, I contribute to the smooth and efficient operation of the core banking systems and processes. I work with various internal and external stakeholders to provide customer service, resolve issues, and implement continuous improvement initiatives. I have over four years of work experience in the banking and precision engineering sectors, where I developed strong skills in customer service, Microsoft Excel, and problem-solving. My core competencies include communication, collaboration, and attention to detail. I am passionate about delivering quality service and enhancing customer satisfaction. I value learning and development, and I seek to expand my knowledge and skills in the banking industry. I am excited to be part of a team that supports the mission and vision of Castle Trust Bank.