• Acting as the central point of all incoming and outgoing communications while maintaining good customer service and internal relationships for up to 10 departments and up to 50 branches, to provide the best possible service and streamline operations across the business• Providing daily support and feedback to 5 Heads of Department and a team of 12 property managers, each with a portfolio of over 100 properties• Production of up to 60 mail merges a day for updates to landlords… Show more • Acting as the central point of all incoming and outgoing communications while maintaining good customer service and internal relationships for up to 10 departments and up to 50 branches, to provide the best possible service and streamline operations across the business• Providing daily support and feedback to 5 Heads of Department and a team of 12 property managers, each with a portfolio of over 100 properties• Production of up to 60 mail merges a day for updates to landlords and tenants, including correspondence to both parties for new & current deals (email check ins/outs, inventory reports to all relevant parties)• Use of Radar CRM Systems for database management• Liaising with inventory companies, tenants, landlords and KFH branches to book inventory check-out inspections and troubleshooting unexpected situations with appointments where required• Management of 2 additional inboxes for the entire lettings department • Management and distribution of all stationery, printers, incoming/outgoing post for the Property Management Department along with managing the company cheque book for landlord works• To ensure checkout reports are forwarded to landlords and tenants in accordance with the TDS regulations• Use of Touchright Software, adding properties and appointments where required to manage and book property manager inspections• Raising Purchase Orders and Invoice payments for contractor works, service charges and utility bills through Radar Systems • Reactive response to check out notifications in order to book inspections for end of tenancies, sending work orders to inventory companies for bookings across the entire portfolio• Sending gas safety records to relevant parties within 24 hours to meet government legislation• Completion of inhouse courses to improve and update current knowledge on changes in legislation. An example being the Zero Deposit and Tenancy Fee ban Show less

• Managed all operational aspects of the department• Managed all budgets and revenue lines relating to the department • All payroll management, rota’s and H&S checks and documentation• Carried out all staff recruitment, inductions, training & appraisals• People management; carrying out 1-2-1’s and team meetings for up to 30 team members• Club events and entertainment management• Managed all safeguarding compliance and audits from both internal and… Show more • Managed all operational aspects of the department• Managed all budgets and revenue lines relating to the department • All payroll management, rota’s and H&S checks and documentation• Carried out all staff recruitment, inductions, training & appraisals• People management; carrying out 1-2-1’s and team meetings for up to 30 team members• Club events and entertainment management• Managed all safeguarding compliance and audits from both internal and external bodies an example being the EHO & OFSTED • Ensured the department always followed policies & procedures. Including all H&S training and compliance • Dealt with all escalated enquiries and feedback as the Team Leader and Manager Show less

Various customer service roles in retail for companies such as Next and La Senza.