Chloe Hedden Email & Phone Number

Redmond, Washington, United States

Act as subject matter expert on proposals, including proposal strategy, proposal process, and command media requirementsCreate and maintain effective analysis of data to enable decisions at program and leadership levels while identifying continuous ways to improve for better communication and efficiencyManage production priority decisions across integrated product teams including various program and site needs and constraints into decisionsDrive decision making into strategic spaces including decisions made weeks and months in advance, while coordinating tactical decisions made day-to-dayManage new customer contracts, enacting new strategies and documenting successes and failures of strategic vision for integrated product team, increasing efficiency and decreasing time to build engines by over 6 monthsAct as day-to-day program manager for integrated product team improvements and issue resolution driving solutions at the production level instead of the program level for $130 millionBuilt, implemented, and maintain communication plans across multiple functions and programs to improve efficiency of production and on-time delivery for site productionCoach new program managers and peers to meet expectations based on integrated product team improvements, leading to increased standardizationAct as mentor for first time managers to establish their leadership styles and navigate challenges as new people manager

Redmond, Washington, United States

•Create site wide proposal tracking process to provide insight into proposals in work for general awareness and senior leadership decision making using tools from multiple functional teams•Track and document proposal improvements, providing updates to leaders and presenting at site wide share fair•Train and develop program managers to lead proposals, identified key points in the process to work with proposal managers to benefit the process and expedite the review of proposals•Act as subject matter expert on proposals, including proposal strategy, proposal process, and command media requirements•Initiate a change management process within an Integrated Product Team, focusing on change integration, command media, and site strategies to decrease risks on Firm Fixed Price contracts•Use expertise to act as program manager on programs with a design focus, including start-up, analysis, production efforts, and closeout•Establish strong working relationships with internal and external customers to provide best proposals and program deliverables possible to customers•Train and mentor new hires within the Program Management Organization, providing guidance on processes and assisting with the transition to a new role

Greater Philadelphia Area

• Transition a new team from actions around planning and set up to completing daily operational activity while leading the team, including hiring, coaching, strategy, and general leadership• Strategic resourcing based on current state business concerns, including US Oversight and legacy team concerns, and project requirements for a successful future state business • Act as subject matter expert on fund accounting concepts while working on project deliverables and operational activities• Client focus while achieving business goals within Finance division• Interact with global peers to create and govern Global Oversight Model• Cultivate and maintain relationships enterprise-wide, along with external parties to successfully meet business goals

Malvern, Pa

• Establish and lead a new team within Vanguard Fund Financial Services, including hiring, coaching, organizational strategy, and general leadership• Strategic resourcing based on current state business concerns and project requirements for a successful future state business • Act as subject matter expert on fund accounting concepts while working on project deliverables and operational activities• Client focus while achieving business goals within Finance division• Interact with global peers to create and govern Global Oversight Model• Cultivate and maintain relationships with leaders, departmental groups, and enterprise-wide, along with external vendors and clients to successfully complete project and business deliverables• Build and implement new policies, procedures, and processes to successfully complete a new function within the US domicile

Phoenix, Arizona Area

• Acted as an informal leader through training, coaching, and personal development to fund analysis team• Created and maintained team strategy to achieve daily business goals• Supported organization and project initiatives through subject matter expertise • Utilized project management skills to lead a training project for specific fund groups with multiple analysts• Completed tasks to prepare and finalize the pricing of Vanguard mutual funds on a daily basis• Delivered communication and maintained relationships with external advisors• Analyzed and reviewed data to provide accurate reporting along with daily NAV prices• Collaborated with a multi-site team to achieve daily business goals• Provided continuous process improvement to advance daily business processes

Phoenix, Arizona Area

• Completed tasks to prepare and finalize the pricing of Vanguard mutual funds on a daily basis• Delivered communication and establish relationships with external advisors• Analyzed and reviewed data to provide accurate reporting along with daily NAV prices• Supported organization and project initiatives through subject matter expertise • Provided continuous process improvement to advance daily business processes• Collaborated with a multi-site team to achieve daily business goals• Managed data and produced reporting sent to senior leaders within the enterprise

Phoenix, Arizona Area

• Delivered investment guidance and asset allocation discussions to clients • Supported clients in maintaining accounts with Vanguard and following Federal requirements• Advanced team engagement through activities, gatherings, and initiatives• Led new team members through initial exposure to role and Vanguard through mentoring and training• Performed specialized communication to clients through special initiative• Established rapport with clients in a phone environment, creating trust in ability to resolve client’s issues and reaffirming trust in Vanguard

Greater Boston Area

• Daily service for Syndicated Bank Loans held in various mutual funds and structured portfolios• Processed trades, booking receipts and disbursements for assigned funds, to include daily reconciliation of cash balances, roll-forward proof of portfolio holdings and accruals• Interacted with fund customers and agent banks• Coordinated with investment manager on assigned portfolios, setting trades, performing ad hoc requests and daily reporting per client specific requirements• Identified unusual or potentially suspicious transaction activity and escalated in accordance with corporate policies• Established communication with groups in multiple locations including teams domestic and abroad to complete daily service

West Lafayette, Indiana

• Fiscal accountability for cash sales transactions and responsibility for performing daily cash drawer reconciliations• Maintained a high level of customer service with customers while proactively providing additional services and problem solving solutions based on varying customer needs• Provided new and existing employees with onboarding and continuous training related to company policies and performing essential job duties

Washington D.C. Metro Area

• Maintained corporate-wide licensing database, representing over 115 operating unites• Analyzed the application of DoS International Traffic in Arms Regulations (ITAR) and DoC Export Administration Regulations (EAR) regulations on L-3 products• Performed ERP software analysis and provided management with feedback on potential gaps and areas for improvement • Developed task tracking mechanisms and provided management with updates on progress towards meeting program goals• Assisted in corporate-wide training, maintained training records, and planned logistics of training sessions

1900 L Street, Washington Dc

• Participated in advocacy development with Members of Congress and Congressional Staff• Developed and maintained data base protocol and processes for Peace Corps alumni• Contributed to National Peace Corps Association publication

Fishers, Indiana

• Performed project management of assigned Town Engineering Department projects• Interacted and communicated with consultants and town residents• Aided in improvement of office organization and processes• Reviewed and assisted in approval of submitted engineering plans based on Town of Fishers ordinances

Cave Creek, Az

• Responsible for cash interactions and guest service• Aided in returns and the appearance of the front of the store

Bachelor Of Science (B.S.), Business Administration And Management, General

Activities and Societies: Phi Sigma Rho

Bachelor Of Science In Management, Management, International Business, Anthropology

Activities and Societies: Phi Sigma Rho