Chloe Hooker Email & Phone Number

Surbiton, England, United Kingdom

Chessington, England, United Kingdom

Croydon, England, United Kingdom

• In my role I proactively manage, plan and execute key account management for 200+ insurance intermediaries. I work as part of a larger team with individuals taking ownership for aligned panels. Key responsibilities:
• Build and manage relationships with assigned brokers through regular and structured telephone, email and face to face contact.
• Creating, owning and running SME campaigns.
• Regularly update profiles, large cases as well as scheme and placement behavior information, utilising CRM tools such as Salesforce.
• Drive broker commitment to deliver opportunities in line with trading appetite including prospecting, cross selling opportunities and participation in campaigns.
• Develop and expand internal relationships with key stakeholders.

Sutton, England, United Kingdom

• Within this role I was in charge of key G4S clients including; Elior, Compass and Tote, ensuring I was their first point of call for any enquiries or requests they may need resolved.Key responsibilities:
• To deliver customer service to Key customers of G4S Cash Solutions
• To compile reports and schedules to send to customers daily
• To manage Key accounts through internal processes or via any appropriate communication channels, to ensure contractual obligations are met
• To investigate any discrepancies or complaints regarding a customer’s scheduled service
• To book services for key clients via multiple CRM systems

Walton On The Hill, England, United Kingdom

• Initially starting on a 6 week temporary contract, I was asked to stay on longer which eventually lead to me being offered a full time permanent position within the company.Key responsibilities:
• Filing & inputting personal and confidential data
• Creating ID badges
• Internal and external communications
• Supporting the payroll and HR department
• Making and taking payments

Epsom And Ewell, England, United Kingdom

• Fully responsible for managing all aspects of customer service from Reception, front of house and appointment booking to back office functions such as customer database management.Key responsibilities:
• Reception and bookings
• Customer communications and relations
• Managing clientele
• Offering outstanding beauty services

Education record

Qualifications - Beauty Therapy NVQ Level 2 and Level 3 Diploma.

Education record

Qualifications - Maths, English, Science, Media, Physical Education.