Chloe Howells Email & Phone Number

-Answering customer questions, queries and complaints and finding solutions to their problems-Using Microsoft office and company systems daily. -Outlook, Word, excel, merlin and sales force -Answering all calls and emails with a high-quality customer service -Manage a number of vending accounts and process orders efficiently-Use of good organisational and communication skills -Being responsible for my workload and prioritise all my customers queries -Liaising with external suppliers and companies -Able to work independently and within a team to provide an excellent service for customers

-Using Microsoft office and hotel booking system daily-Being responsible for preparing guests paperwork ready for when they check in-Balancing of cash flows and handling cash daily, process credit card payments and refunds -Prepare cheques for business suppliers -Filing and organising paperwork, taking deposits for business and leisure reservations-Liaising with suppliers and travel companies -Answering customer questions, queries and complaints and finding solutions to their problems -Raising invoices, making sure the guest information is correct -Key holder to the premises -General customer service -Serving customer in the restaurant, plan and arrange function room for parties and business meetings-Cash handling and till work

-Responsible for meeting customers and seating them within the restaurant, taking orders and serving food and refreshments-Answering customer questions and complaints in order to rectify the problem and resolve the situation so that the customer is satisfied and happy with their service-Dealing with bookings and cancellations daily, filing deposits, creating personalised menus on Microsoft office for customers, typing out receipts and invoices-Adhering to Food Hygiene standards Working behind the bar serving corporate parties and day guests-Cash handling and till work -Plan and arrange room for a variety of occasions and following event remove items and ensure room is left clear and safe to re-use

Education record

Education record