Accountable for Annual Enrollment, health and welfare communications, and plan compliance.• Effectively perform Supplier Manager role for benefits administration, health advocacy, and executive physical vendors.• Manage Annual Enrollment from end-to-end—benefits administration, communications, and meetings. • Create, execute, and ensure distribution of all health plan communications, including required Summary of Material Modifications & Summary Plan Descriptions. • Maintain Health & Welfare benefit communications on employee benefits communication website.• Perform company HIPAA Privacy Administrator role—facilitate department training, respond to audit inquiries and data breeches. • Oversee flex benefits non-discrimination testing process.• Partner with internal and external stakeholders to foster alignment with benefits initiatives. • Manage Employee Assistance Program processes. • Execute executive physical program compliance & operation.

Performed all duties required in prior Benefits Analyst (Account Manager) role, and in addition, accountable for leading the Communications Team, and managing workflow and processes.• Developed Communications Team internal processes and functions with special attention to quality assurance.• Trained and/or mentored new team members, cementing consistency, optimizing efficient workflow, and problem resolution.• Facilitated Annual Enrollment process for multiple clients simultaneously.• Participated and/or facilitated Annual Enrollment meetings with clients and carriers.• Developed employee communications campaigns that best fit client populations and/or industry.• Researched and developed innovative solutions to unique employee communications needs.

Accountable for all client/prospect deliverables and procedures related to benefit plan design changes, implementations, renewals and ongoing administration.• Routinely facilitated RFP process, benchmarking, and carrier rate negotiations for multiple clients simultaneously.• Established and cultivated relationships with clients, prospects, vendors, carriers and internal departments to ensure successful implementations, renewals and ongoing administration.• Participated and/or facilitated meetings with clients, prospects, carriers and other internal departments.• Reviewed and revised business and plan design requirements and the functional design specifications for system set‐ups and configurations.• Analyzed prospect benefit plans and created sales presentations on Marsh & McLennan Agency’s services.• Oversaw quality assurance tasks and conflict resolution of day-to-day issues, operating as an extension of the client’s Human Resources Department, such as, but not limited to, carrier files, billing reports, employee enrollment, and worksheets.• Monitored, researched, and resolved escalated client issues while coaching client team members on resolutions.• Proactively identified risks and provided proper escalation for high level resolutions.• Maintained best practices and proactively recommended opportunities for efficiency improvements.• Coached and trained internal members of the benefit administration team on best practices and client/prospect‐specific knowledge.• Updated workflow management tools, systems, programs and administrative procedures as necessary.• Analyzed legislative and regulatory summaries and applied to client work.

Communicated with medical providers to update status of claims.• Input bills, as well as, processed and printed checks for Virginia Association of Contractors Organization.• Compiled required financial documentation for the department for regular audits.• Fulfilled State Worker’s Compensation Reporting Requirements on behalf of Adjusters.• Tested web‐based programs used to report financial data to the State’s Insurance Commission, and for claim documentation.