-Manage all corporate accounts, ensuring accurate and timely reconciliation of financial records-Spearhead payroll and benefits administration, resulting in 100% employee enrollment in a fully paid health insurance plan-Act as the primary point of contact for all legal compliance matters, including FTC Telemarketing Sales Rules and EU General Data Protection Regulation, while ensuring strict adherence to PCI-DSS requirements in the call center-Facilitate communication and maintain relationships with merchant processing companies, accountants, lawyers, and cleaning staff-Lead customer service department to excellence, focusing on reducing chargebacks, improving client communications, and establishing effective payment plans-Coordinate new hire onboarding and offboarding activities, including preparing materials, scheduling training sessions, facilitating introductions, and handling administrative tasks related to employee arrivals and departures

-Delivered individualized evaluations on performance and behavior to all team members so as to identify areas of opportunity and develop action plans to improve metrics -Reviewed and scored customer calls using quality control guidelines and ensured agents were meeting established criteria -Created sales projections with a strong focus on compliance and monitoring of monthly performance -Conducted regular training sessions for new hires to ensure understanding of operational policies and procedures -Assisted Operations Manager with recruiting, interviews, hiring and termination -Assisted in developing monthly incentives to improve metrics -Reviewed and approved weekly timesheets, paid time off, and absences using Isolved employee workforce management software

-Managed database by booking, canceling and rescheduling all client appointments -Processed payments and addressed collections issues -Focused on sales and upselling products -Assisted supervisors with training and other ad hoc duties

• Monitor and analyze sales and purchase histories by category and customer on a weekly basis to identify sales trends and identify opportunities • Led a small team in delivering an incredible luxury brand experience• Styled clients based on their individual needs and processed all orders and purchases• Planned and delivered in-office visual merchandising sets• Managed all administrative duties within the office such as scheduling appointments, answering phones, following up on emails, and greeting clients

• Assisted Sr. Product Manager in generating product sales reports for weekly deep dive analysis • Responsible for managing national brands, denim, casual pants, shorts, shoes, and accessories • Conducted competitive research by shopping catalog and retail competition to identify key items and trends• Utilized in-house merchant systems to paginate seasonal catalogs and update pricing information• Input initial product set-up in Flex PLM (Product Lifecycle Management) and sharing desired product features/details with cross-functional partners• Ordered, tracked, received and managed photo samples• Assisted in all catalog photo shoots for merchandise review

• Produced, organized, distributed original content for SMS and email campaigns, banners, landing pages, mobile, web applications and blogs• Created, edited, and managed daily social media communications • Translated copy from French to English, for all published materials