Chloe L. Email & Phone Number

Bordeaux, Fr

Bordeaux, Nouvelle-Aquitaine, France

As a workforce specialist, - I optimise internal resources by defining specialized team & staffing assignation by matching availabilities, preferences and skills (team of 60 internal care expert). - I closely monitor and update our capacity planning depending on short term and mid-term demand. - I create action plan to face unexpected peak of traffic, to address any staffing gaps- I work in collaboration with BPOs to define the scope and channels that we want to outsource as… Show more As a workforce specialist, - I optimise internal resources by defining specialized team & staffing assignation by matching availabilities, preferences and skills (team of 60 internal care expert). - I closely monitor and update our capacity planning depending on short term and mid-term demand. - I create action plan to face unexpected peak of traffic, to address any staffing gaps- I work in collaboration with BPOs to define the scope and channels that we want to outsource as well as the sizing of the team we need. Show less

Paris

At Alan, we believe that being in good health is a basic need. Because it is a personal and professional challenge, it should be super simple and user-friendly.We challenge the status quo by crafting beautifully designed tools that empower our users to live better and healthier, with minimal effort.We started by creating a health insurance company for individuals and companies, that they can trust as a service and enjoy as an experience. Alan is the insurance company that makes… Show more At Alan, we believe that being in good health is a basic need. Because it is a personal and professional challenge, it should be super simple and user-friendly.We challenge the status quo by crafting beautifully designed tools that empower our users to live better and healthier, with minimal effort.We started by creating a health insurance company for individuals and companies, that they can trust as a service and enjoy as an experience. Alan is the insurance company that makes healthcare simpler, smarter, and better.We are the first new independent insurance licensed in France since 1986 by the French Prudential Supervisory Authority (ACPR) and we have raised more than €35m with leading investors such as Index Ventures, CNP, Partech and Portage since our creation in 2016. Show less

Paris

Adrenaline est une marketplace d'activités sportives outdoor. Elle permet à des clients du monde entiers de réserver en ligne plus de 3800 activités sportives dans 65 pays.Mes principales missions:- Optimisation et développement de l'expérience client, - Gestion des réservations pour des clients et fournisseurs internationaux, - Recrutement, formation d'une équipe internationale dont une personne délocalisée en Nouvelle Zélande,- Création et paramétrage des outils de… Show more Adrenaline est une marketplace d'activités sportives outdoor. Elle permet à des clients du monde entiers de réserver en ligne plus de 3800 activités sportives dans 65 pays.Mes principales missions:- Optimisation et développement de l'expérience client, - Gestion des réservations pour des clients et fournisseurs internationaux, - Recrutement, formation d'une équipe internationale dont une personne délocalisée en Nouvelle Zélande,- Création et paramétrage des outils de management de la relation client. Show less

New Plymouth

International Volunteer HQ (IVHQ) provides affordable, safe and responsible volunteer abroad programs. Established in 2007, IVHQ has grown to become the world’s leading volunteer travel company, working in over 35 destinations around the world and placing thousands of volunteers abroad every year. IVHQ mission is to empower any traveler, anywhere in the world to make a meaningful difference in the community they are visiting through a wide range of projects.As a Program manager, I… Show more International Volunteer HQ (IVHQ) provides affordable, safe and responsible volunteer abroad programs. Established in 2007, IVHQ has grown to become the world’s leading volunteer travel company, working in over 35 destinations around the world and placing thousands of volunteers abroad every year. IVHQ mission is to empower any traveler, anywhere in the world to make a meaningful difference in the community they are visiting through a wide range of projects.As a Program manager, I coordinated all aspects of the Asia programs and more specifically the Bali program of which I was responsible for. I managed the relationship with our local team on the ground and worked together with them towards solving major issues as well as creating continuous quality improvement plans. I also advised future volunteers on all aspects of their upcoming journey with a major goal of providing exceptional customer experience. Show less

New Plymouth, New Zealand

Surfers Paradise, Australia

Région De Perth, Australie

London, Royaume-Uni

Paris, France

Paris Area, France

- Planification et coordination logistique d'événements,- Communication externe: création du site internet, relation presse, réseaux sociaux, graphisme.

Master'S Degree, Sport Management

For operational and evolutionary managers working in sports organisations in the trade and non-trade sectors, at regional, national.

Sport Management

State Certificate For Teaching Ice Skating

Two Year Technical Degree In Communication For Firms

Communication strategy, Psychology, sociology, Visual Expression, Economy, etc.