-Led and developed key accounts, including contract reviews, production scheduling and customer support by applying a hands-on approach to client relationships.-Using business-to-business sales techniques and trade show contacts, developed and acquired new business requisitions to increase company's bottom line.-Responsible for increase in company revenue by 120% by managing key accounts effectively and accurately.-Provided value-added services to existing clients and obtained and secured new client accounts with the result of increasing revenue for company.-Assisted clients in deploying effective advertising to increase their business opportunities. -Improved efficiency of operations, tracked weekly sales and produced reports for senior management to initiate plans for corrective action as deemed appropriate.

-Provided support to Sales team to initiate operational improvements and resolve customer problems, resulting in high customer satisfactions.-Conducted negotiations to resolve operational requirement to successfully resolve conflicts to satisfy Shell and customers. -Resolve customers' problems to their satisfaction, which resulted in a loyal customer base and increased company's positive reputation.-Initiated analysis from the customer database to effectively reduce the cost to serve and reach a satisfactory conclusion with a reduced in 25% effort to serve for all parties concerned. This has also won me the 2017 top 250 employees award under Shell Downstream.

Supporting end to end process for Bitumen business in Asia Pacific and Middle East

-Analyzed various business to determine feasibility of investment and potential risks in Myanmar.-Provided detailed assessment of business systems and procedures, identified weaknesses and suggested ways to improve operations to optimize growth and revenues.-Assessed business needs of lubricants distributor in Myanmar and determined required resources and strategies necessary to satisfy customers.