Chloe Macpherson Email & Phone Number

Toronto, Ontario, Canada

In addition to carrying out the daily tasks of a Patron Services Representative, as a Senior Representative I am responsible for: - Organizing and delegating daily operations of box office activities- Arranging group orders with schools and private organizations by booking tickets and sending invoices- Monitoring deadlines for group order payments and sending reminder emails to group organizers- Assisting in training and supervising Patron Services Representatives- Troubleshooting ticketing issues, including double seating and incorrect showtimes- Corresponding with the Production and Development departments about booking complimentary tickets for artists and donors- Reconciling daily cash and cheque deposits- Acting as a role model to other Patron Services Representatives- Performing other related duties as required

Toronto, Ontario, Canada

- Promoting and selling tickets for both Soulpepper Theatre and George Brown Theatre School performances- Purchasing tickets for members through the Tessitura system (using debit and credit cards and cash)- Working in a call centre, box-office window, and will-call desk, I have to be prepared for any scenario that may arise- Updating Tessitura database with correct information and keeping Customer Service Inquiries (CSIs) current- Keeping an open dialogue with other team members is key when tracking daily tasks such as merging old accounts on Tessitura with new ones and responding to email inquiries- Managing information and communication with Microsoft Office, including Excel, Outlook, SharePoint, and Teams- Connecting with the Marketing department about keeping the Soulpepper and Young Centre websites up to date- Responding to patrons by phone and email- Mailing out subscription packages- Organizing the will-call tickets

Toronto, Ontario, Canada

As a non-profit organization that works with the provincial government, Quarter Century Club aims to celebrate the current and former Ontario Public Service (OPS) and Broader Public Service (BPS) employees. As an administrative assistant, my key role is to support the Senior Executive Assistant. This job involves a great deal of communication, organizational, and computer/database skills.- Updating the database to reflect current membership status on Membee- Responding to members by phone, email, and mail- Cold calling members to verify account information- Connecting with reward partnership intermediaries on behalf of members- Minor technical support around the office

Greater Toronto Area, Canada

Assisting with customer transactions, stock replenishment and recording, and set-up/teardown with an independent artist during art fairs and festivals.

Toronto, Ontario, Canada

As a representative at the call centre during the TIFF 2017 festival, members would call and ask for help on a variety of issues - films, tickets, or navigating the online site. A complete knowledge about everything going on at the festival was required. This job involved phone etiquette and a great deal of multitasking and computer skills. - Answering general questions like movie show-times- Aiding individuals in how to explore the updated TIFF website - Purchasing tickets for members through Ticketmaster Archtics

Toronto, Ontario, Canada

Working remotely from either at home or on the go, I help manage many social channels to ensure that up-to-date material can be shared with customers. This job involves a great deal of computer, organization and time management skills.- Revamping and updating the blog (Tumblr platform)- Producing content for the blog- In charge of the Twitter account - staying up-to-date on news and content- Notifying followers of discounts and sales - Aiding in establishing the brand across all social media accounts

Toronto, Ontario, Canada

A sales representative for a Montréal based kid's clothing design company/retailer during the 2016 winter One of a Kind Show in Toronto. I kept in contact with the managers to keep them updated during the week when I worked solo. This job involved a lot of organization skills and multitasking.- Opening up the booth - setting up merchandise and cashier area- Going to the stock area to replenish popular products- Ringing up customers on their final sale- Working on Shopify POS

Toronto, Ontario, Canada

As a representative at the call centre during the TIFF 2016 festival, members would call and ask for help on a variety of issues - films, tickets, or navigating the online site. A complete knowledge about everything going on at the festival was required. This job involved phone etiquette and a great deal of multitasking and computer skills. - Answering general questions like movie show-times- Aiding individuals in how to explore the new TIFF website - Purchasing tickets for members through Ticketmaster Archtics

Toronto, Ontario, Canada

Calling past theatre attendees, I promoted the regional Cleveland Playhouse and Merrimack Repertory Theatre’s new season – increasing membership and season ticket purchases. I went through three days of vigorous sales training, proceeding through tasks like:- Remembering rehearsed script, but also be able to make it my own and move quickly on my feet, to impel clients to purchase tickets.- Utilizing specific sales tactics for certain types of clients.- Documenting calls and sales for the manager to verify and cross-reference.- Recording clients’ purchase transactions on the database.

Toronto, Ontario, Canada

Management and clients entrust me with their keys, personal space and their beloved pets. During the peak season, I have managed over six clients, some needing multiple visits each day. This job involved a great deal of organization and time management skills.- Taking care of animals – feeding, caring, medicating.

Toronto, Ontario, Canada

Working as a team, hosts would manage the online and telephone reservations, bussing and setting up tables, keeping an open dialogue with the managers, kitchen staff and waiters. The hosts were the first line of contact the clientele had with the restaurant.- Creating a welcoming atmosphere as soon as the patrons walk in. - Adapt quickly to change, whether it’s an influx of customers or closing the patio because of the weather.