- Authored and frequently updated a comprehensive whitepaper to track processes, document approach, requirements, dependencies, and risks for a new initiative, aligning with the organization’s goals and objectives.- Served as a responsible lead for the delivery of projects, ensuring and monitoring timelines, resources, scope, and client expectations.- Tracked and documented diverse customer feedback (via surveys, interviews, in-experience ratings, usage tele metrics, PowerBI reports) across work streams.- Analyzed and prioritized feedback to understand areas for improvement in the client’s product and customer experience, using Azure DevOps for effective backlog management and communication with different work stream owners.- Conducted detailed analysis of customer usage of the new technology, extracting insights to inform product enhancements and optimizations.- Enhanced the client’s understanding of customer needs and expectations by synthesizing feedback from various sources into a newsletter to be distributed to client and product stakeholders monthly.- Facilitated meetings and coordinated communication among the team to ensure alignment and timely delivery of project milestones.- Exhibited strong client-facing verbal and written communication skills and the ability to interact across multiple business groups.

- Led daily stand-up meetings to guarantee team progress, alignment, and prompt resolution of blockers- Performed backlog management activities within Azure DevOps, as well as trained in using Azure DevOps pipelines and repos to facilitate continuous integration and deployment for applications- Used a customer-focused and detail-oriented approach to ensure clarity on project priorities and delivering results that exceed expectations- Provided support to developers designing and building an Angular with React user interface from scratch with the ability to interface with Node.js API and Azure Function- Participated in a Hack-a-thon

- Efficiently managed the loan approval process, ensuring all necessary documentation was collected from internal and external stakeholders to create comprehensive loan submission packages for borrowers to review and sign- Demonstrated exceptional organizational skills in handling and categorizing extensive member data, contributing to streamlined operations and accessibility of information - Successfully trained in Ordering Appraisals for both refinances and purchases, showcasing a commitment to expanding skills and contributing to the comprehensive lending process- Actively assisted in the Closing Document Process for refinances, purchases, and construction lots, demonstrating versatility and a thorough understanding of various loan types- Displayed aptitude in multitasking and cross-functional learning, emerging as one of the most cross-trained part-time employees in the Mortgages Department