Assist clients in maximizing their credit score by removing Inaccurate, Erroneous and Obsolete Information in their credit file. I can help remove:Foreclosures, Student Loans, Late Payments, Bankruptcies, Charge-Offs, Public Records, Collections, Judgements, Repossessions, Tax Liens, Short Sales and Medical Bills.

Provide superior customer service to Wells Fargo team members seeking information.Resolve minor to complex issues for team members regarding pay, benefits and HR policies.Direct managers, recruiters and HR advisors with Online Recruiting and Staff Management.Assist recruiters with creating, posting, dispositioning, filling, opening and closing requisitions.Inform hiring managers, recruiters and staffing specialist of hiring processes and policies. Provide internal and external candidates with hiring, interview and background check processes.Process Qualified Events for team members and answer questions about prices and ID cards.Inform team members of HR policies on FMLA and PTO, and research issues when needed.Utilize People Soft, HRSC, SharePoint and Plan Administrator websites to help team members.Create cases in HR Helpdesk after each call to abide by the policies and procedures.Demonstrate strong communication, interpersonal and problem solving skills on each call.Maneuver through several screens seamlessly, while providing excellent customer service.Chosen by management to mentor and train new hires on benefits and be a part of ABE testing. Selected by management for the online tools focus group and training staff on a leave of absence. Requested by management for the SOS team to assist new hires seeking next level support.Utilize diagnostic and other tools to maintain, troubleshoot and restore service.Identify gaps in current processes and recommend changes.Inform management of trends and advocate for change to improve business processes.Communicate regularly with various technology teams to be able to resolve team member issues.Provide technical support to external team members seeking assistance with the career site.Educated on many variations of applications and system updates to perform my job effectively.Knowledgeable of various ERISA and HIPAA regulations and benefit policies and procedures.

Provided support to project management team and assisted in the audit of IBM software products. Created reports in LAN Central, SCCM and EHS for product research. Contacted users to find out if they were licensed for a particular IBM product.Analyzed reports and data to find possible product names that correspond with the IBM products.Attended daily and weekly meetings to provide status updates on the progress of each product.Conducted surveys to find out what users owned the products that we were seeking.Updated SharePoint site and uploaded screenshots, license counts, and emails for audit purposes. Assisted in the testing of the new ADDM tool used in the software discovery process.Reviewed Remedy, Project Tracking Portal and Procurement to try and validate software. Played a major role in assisting to save Wells Fargo millions of dollars through the research that was found during this audit.

Provided support and expertise to participants during their annual enrollment periods.Verified, validated, and processed client transactions in the system of record (TBA) .Effectively interacted with Vendors, HR, Payroll, 401K, Retirement and Pension specialist.Informed participants of payroll deductions, taxes, 401K and any other information requested.Performed extensive security measures in order to secure the call of each participants account.Resolved and created workflows in order to resolve problems within user accounts.Answered questions that participants had about their benefits.Enrolled participants into COBRA, Retirement, New Hire and Dual coverage’s.Created a workflow when there was an issue with a participants account.Called participants back once an issue with their account had been resolved.Transferred calls to the ongoing benefits team or to specialist when requiredProbed participants in order to get an understanding of their needs.Set-up new or changed passwords for participants and user id’s.Entered Qualified Status Changes, Birth, Adoption, Address or E-mail changes into the TBA.Disposed of all sensitive information in order to maintain a high level of confidentiality. Knowledgeable of ERISA, HIPPA, COBRA and Healthcare Reform Laws to assist participants,

Ensured software licensing compliance for all 2000 CACI users.Maintained the MVLS database, contracts, renewals and granted site rights to the MVLS website. Tracked and maintained documentation of all software orders and quotes.Reviewed requirements, specifications, processes and documentation of all software licenses.Managed agreements, purchases, inventory, licensing, maintenance and decommissioning.Negotiated software pricing based on business needs, including volume license agreements.Assisted in establishing policies and procedures to enhance software requirements.Contacted vendors and suppliers for hardware and software quotes, renewal status and license changes.Handled all licenses ensuring agreement, compliance and appropriate distribution.Worked with management to develop and maintain positive relationships with users, vendors and suppliers.Created user accounts and deployed user machines through LANDesk for the company rollout of Office 2007.Answered calls from users inquiring about whether or not they were licensed for a software product.Tracked and entered incidents using Remedy in order to report end-user issues.Troubleshoot complex ETS tickets until they were resolved to the users satisfaction.Interacted with managers, suppliers, vendors and staff in order to resolve issues in a timely manner.Developed, maintained and distributed reports in Excel for key software and hardware metrics.Entered new laptop purchases into the database and informed users when their laptop was eligible for replacement.

Answered questions from team members seeking license information.Provided software to deployment so that they could install software orders.Updated software database as new software orders were received.Entered in vendor name, serial number, date and software name into database.Responsible for the renewal of all software licensing agreements.Ensured compliance of all software installed on each desktop.Contacted vendors and suppliers to get software quotes.Worked with accounting, purchasing, technology and managers to process software requests.

Received mail daily and processed payments utilizing accounting system.Utilized Excel to keep track of bills paid daily.Entered invoices into accounting system daily.Ran checks daily and resolved pay issues.Answered questions and contacted vendors so that payments could be processed.