Chloe Oliver Email and Phone Number

I deliver outstanding service and administrative support for Postgraduate Taught (PGT) and Postgraduate Certificate in Education (PGCE) students. My responsibilities encompass managing and enhancing administrative processes throughout the entire student journey, from initial inquiry to alumni engagement. This includes overseeing student recruitment, managing school placements, coordinating assessments, organising timetables, and tracking student progress and engagement.

Outline:I administered and co-ordinated the smooth and efficient running of the exam cycle including registrations, exams, assessment and closing down all student records making claims as appropriate after the student journey. I also liaised with awarding and accreditation bodies and staff across campus and assisted the Senior Examinations Officer in ensuring that the college operated all of its assessments and tests in full accordance with the regulations of both the JCQ and individual awarding body specifications whilst maintaining best practice.Key Responsibilities:• Worked with curriculum managers and colleagues to co-ordinate the planning, staffing, and staging of college exams and assessments.• Operated within internal and external guidelines and deadlines to ensure that exam entries, returns, results and statistics were completed appropriately.• Used and maintained the college student records system relating to assessment data. Monitored information to ensure it was current, compliant and met funding requirements; and ensured appropriate records were maintained to meet internal and external audit requirements.• Ensured day-to-day assessment operation was compliant with JCQ and Awarding Body regulations.• Ensured the assessment timetable was planned efficiently whilst maintaining compliance with regulations and best practice.• Ensured invigilators were given all information relevant to individual exam sessions and students.• Assisted in the day-to-day supervision of invigilators and was involved in their training.• Co-ordinated and planned to ensure necessary provision was made for students with special requirements, liaising with cross College teams and Awarding Bodies to maintain an accurate and consistent procedure.• Provided advice, guidance and support to staff and students on all aspects of exam organisation.• Ensured day-to-day working practices were compliant with GDPR legislation.

Outline:Development and implementation of camp unit programs. Supervised a team of counsellors to care for and empower young women aged 6-18.Key Achievements:• Furthered the mission of the camp through the planning and delivery of specialised programs and events. • Designed and delivered program activities that were safe, fun, and appropriate to the campers’ age and abilities.• Provided mentorship and assistance to Unit Counsellors.• Assisted the Camp Director with management of camp operations.• Promoted high standards in all aspects of the camp program.• Served as a role model to campers and staff by my actions, appearance, manners, language, and general conduct.• Participated enthusiastically in all camp activities, planning and leading those as assigned.

Outline:Worked as part of the College Research Support Team to deliver an efficient, confidential and proactive administrative service to deliver placement activities, supporting modules within a school, heritage or science communication placement.Key Achievements:• Worked with the careers team to identify and log current placement activity across the University.• Developed a student database to track placement activity within the college.• Collated and coordinated the schedule of student placements.• Developed a database of partner organisations for placement activity (schools and heritage organisations).• Managed and maintained multiple Blackboard resource sites for students and researchers.• Set up a process for the management of onboarding procedures.• Set up a student feedback process for placements within schools.• Supported with college-wide events, forums and meetings.• Supported Midlands4Cities (M4C) recruitment processes.• Tracked M4C funding applications.• Tracked completion of M4C mid-year reviews.• Tracked the college PGR Development Fund applications and liaised with finance colleagues.• Managed the administration of the Teaching Development Fund.• Supported college training modules for doctoral researchers.

Outline:Coordinated and championed the recruitment, training, and development of academic representatives across Loughborough University. My role also involved supervising our academic representation student-staff member.Key Achievements:• Implemented an application and appointment process to improve volunteer recruitment by 30%.• Coached senior volunteers to enhance their personal and professional development.• Led, motivated, and supported a team of 30+ senior volunteers contributing to them being awarded “Team of the Year” at the Loughborough Academic Awards.• Worked with the Education Executive Officer to develop and implement new code of practice documentation.• Created training materials for 500+ student volunteers and achieved a completion rate of 97%.• Awarded a “Star Turn” by the executive team for demonstrating passion and commitment towards my work.• Awarded the "Education Executive Officer's Award 2021" for contribution towards student representation and organisation of the Loughborough Academic Awards 2021.• Led on the organisation of the Loughborough Academic Awards 2022.

Outline:Tracked data and progress of student-led events, supported student volunteers, and created promotional materials to maximise engagement with the scheme.