Contracted to work at Expedia Group on their partner platform migration project through Chloe Ravate Ltd.

To support the implementation of an ERP system throughout the UK Group by assisting on a particular site during the go live period and also coordinating a group of sites in the run up to the go live period. The role is focused around change management and business transformation through working with people during temporary timeframes in order to successfully roll out the IT system resulting in both user acceptance and more efficient ways of working across the organisation. I provide regular… Show more To support the implementation of an ERP system throughout the UK Group by assisting on a particular site during the go live period and also coordinating a group of sites in the run up to the go live period. The role is focused around change management and business transformation through working with people during temporary timeframes in order to successfully roll out the IT system resulting in both user acceptance and more efficient ways of working across the organisation. I provide regular status and risk updates to the implementation managers whilst also sticking to a rigid plan and tight deadlines. Once sites have gone live, I also provide after care support and benefits realisation activities by re-visiting the sites and taking the relevant individuals through a series of reports to highlight how they are currently utilising the system. I also completed various courses on management that offered guidance on directing others, monitoring and improving performance and how to optimise performance. Show less

The role was to assist with the development and management of the Monarch Travel Group (MTG) tour operator marketing campaigns. This involved managing customer research, ensuring brand guidelines are adhered to, developing internal communications and marketing, PR and prize winner management, brand partnership development and providing robust analysis across all campaigns and activity. The role also required me to communicate and liaise in a client facing role whilst proposing campaigns to meet… Show more The role was to assist with the development and management of the Monarch Travel Group (MTG) tour operator marketing campaigns. This involved managing customer research, ensuring brand guidelines are adhered to, developing internal communications and marketing, PR and prize winner management, brand partnership development and providing robust analysis across all campaigns and activity. The role also required me to communicate and liaise in a client facing role whilst proposing campaigns to meet deadlines and fall within budget. Show less

This role sat within the University campus retail shop and involved various cash handling and customer service activities. I used my initiative to solve problems occurring throughout the shift, whilst understanding and providing alternatives to customer queries and needs and providing additional support to staff that may be unsure of how the system works. This was a great opportunity for me to have a part time role whilst studying as it allowed me to still keep in touch with what was… Show more This role sat within the University campus retail shop and involved various cash handling and customer service activities. I used my initiative to solve problems occurring throughout the shift, whilst understanding and providing alternatives to customer queries and needs and providing additional support to staff that may be unsure of how the system works. This was a great opportunity for me to have a part time role whilst studying as it allowed me to still keep in touch with what was happening around the campus and opened the door to be able to meet lots of people that I wouldn’t have met if I didn’t work on campus. Show less

This role sat within the Student Advice Centre which carried out a range of tasks such as booking appointments, acting as an information point, taking payments and postage services. I also played a role in creating notice boards for certain events that were happening around the campus, was responsible and accountable for handling important documents. Overall, this role was very multifaceted and allowed me to build on my customer facing skills in a non-retail environment.

Here I developed working relationships within a professional environment that allowed me to understand each role within the company. I further enhanced my research skills to a critical level which gave me the opportunity to scrutinise and offer alternatives to certain work. I composed reports and discussed my findings in meetings which allowed me to gain more confidence when putting forward abstract ideas. I also put together presentations to highlight particular celebrities social media… Show more Here I developed working relationships within a professional environment that allowed me to understand each role within the company. I further enhanced my research skills to a critical level which gave me the opportunity to scrutinise and offer alternatives to certain work. I composed reports and discussed my findings in meetings which allowed me to gain more confidence when putting forward abstract ideas. I also put together presentations to highlight particular celebrities social media marketing for the company and the exposure that they were giving to brands, which allowed me to keep up-to-date with current trends. Show less

My role was primarily working on the checkout and self-service tills, whereby I learned and portrayed excellent customer service skills and maintained a positive and friendly outlook throughout. I developed relationships with colleagues to establish a friendly and positive working environment and building working relationships with familiar customers. As this was my first job this is where I learned and developed the foundations of working, such as, learning how to use to business system to… Show more My role was primarily working on the checkout and self-service tills, whereby I learned and portrayed excellent customer service skills and maintained a positive and friendly outlook throughout. I developed relationships with colleagues to establish a friendly and positive working environment and building working relationships with familiar customers. As this was my first job this is where I learned and developed the foundations of working, such as, learning how to use to business system to process sales, problem solving, the ability to think quickly and react to unplanned situations. Show less