Chloe S. Email and Phone Number

Request ManagementCompany Name ComputacenterDates Employed Apr 2017 – Present Employment Duration Location Milton Keynes, United Kingdom* Fulfil and progress incoming user requests* Monitoring and actioning the shared mailbox* Train service desk analysts* Answer queries* Assist the Service Desk during peak times* Install & Remove Software* Create User Accounts* Add User Access* Manage Hardware Orders

IT AnalystCompany Name ComputacenterDates Employed Dec 2012 – Dec 2014 Employment Duration 2yrsLocation Milton Keynes, United KingdomSupporting Nationwide/RWE/DLG • Incident Creation – Log IT Faults and potentially resolve at the first point of contact. • Manage Incidents – When First Contact Resolution is not possible, to liase with 2nd/3rd line support groups to obtain a resolution. • Train New Employees. • Troubleshoot Microsoft Office and Bespoke Software.