Chloe Sheldon Email & Phone Number

I never envisioned myself as a guru in Customer Service, but years of experience have shaped me into just that. What started as a small startup with three people, responding to customer emails from a cafe on Gmail, evolved into a global company. I spent eight years managing the Customer Service team as we scaled, eventually overseeing a team of 60 Customer Service Agents. Along the way, I quickly learned how to navigate the fast-paced world of business growth and customer service.One of my greatest strengths is streamlining processes—finding ways to make every task more efficient. I approached growing a customer service team with that mindset: if I had to do something ten times, I knew I’d eventually do it thousands of times, so it needed to be as efficient as possible. However, scaling a team comes with its own set of challenges. While some team members quickly grasp brand policies, procedures, and tone of voice, others struggle. Outsourcing introduces additional hurdles, such as language barriers and cultural differences, which can lead to costly mistakes despite seeming cost-effective initially.Every business wants to offer their customers an exceptional service experience, but how do you ensure that consistency when there’s an entire business to run and grow?That’s where the idea of Repli AI was born. I wanted to help businesses grow and scale without breaking the bank on customer service costs. Repli AI builds an AI model tailored to your brand, training it on everything from your tone of voice, policies and procedures, custom rules on how to handle certain scenarios, decision trees, product information—the list goes on. It becomes an expert on your business, generating accurate responses in seconds as tickets come in.The results speak for themselves: we've seen CX reps become 3 to 5.5 times more efficient using Repli AI, and businesses have reduced their CX spend by 50%, allowing staff to excel in other areas of the business.This journey sparked a passion I didn’t expect, but I love nothing more than diving into a brand's customer service system and witnessing the transformation.

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  Rmit University

  Bachelor Of Excercise Science And Physical Education