Chloe Shih Email & Phone Number

• Mission: Helping creators monetize on Discord.
• Spearheaded the full 0-1 launch of Server Shop, the one-stop shop for creators to sell downloadables, subscriptions, and premium roles in their communities.
• Launched Media Channels, a new channel type to share premium photos and videos to your subscribers
• Launched Server Subscriptions (on iOS), a monthly subscription where server owners can offer premium services - private chats, exclusive content, announcements, special roles - to premium members.

• Mission: Making Discord the home for your community.
• Launched Forum Channels, a new channel type for organized conversations in your community
• Owned product area of all Community Engagement tools (ie. Events, Stage Channels, Threads, Announcement Channels, Rules, etc.)

Mountain View, California, United States

• Building a world where people can safely discover, create, and connect.
• Product Lead for Harassment & Bullying
• Current Product Areas: Livestream Safety, Creator Experiences, Community Moderation, ML models for safety (some product launches are featured in the articles linked)
• Previous Product Areas: Elections Integrity & Misinformation, Global Data Privacy Protections, Content Moderation

San Francisco Bay Area

• Drove the execution of timely and robust feature release cycles with my engineering teams for community creators and leaders. We build tools for people to create content online, collaborate with each other, and build.
• Launched Live Online Events on FB Lite as the PM
• Shipped product quality features for Groups, Events, and future big bet products to enable connection and belonging on Facebook
• Spearheaded large-scale quality programs, QA and triage operations, and quality roadmapping (for our org over 300+ engineers and designers)
• Led systematic feedback touchpoints using principle-based strategies, market and user research, and holistic analyses of Partnerships, Community, QA, Help Center, and more to drive product roadmap priorities

Redwood City, CA

• Senior Manager, Creator Partnerships
• Head of creator partnerships strategy for top gaming and creative arts clientele in live media entertainment.
• Led business development deals, programming, and shows to build first-ever episodic shows in the 21 Century Fox and Caffeine Joint Venture studio on the Fox Lot in Los Angeles.Product Launches
• Launched features around monetization, Android app, creator growth, digital goods, scheduled live programming. Caffeine is the social broadcasting platform for gaming, entertainment, and the creative arts. Backed by.

Sunnyvale, CA

• Built automated SQL workflow dashboard that enabled real-time interviewer capacity analysis
• Led site-specific strategy and operations for Seattle-Kirkland clientele and reduced weekly interview scheduling time by 30% and resolve time by 200 hrs in 2016.
• Interfaced with remote teams to design technical panels for 500+ software candidates, 3,500+ interviewers, and 130+ recruiters/sourcers.Mission: Making the Google interview process as efficient, nimble, and fun as.

Charleston, South Carolina Area

• Developed cloud-based portal for internal asset requests that reduced order fulfillment processing time by 12% per order
• Project managed team of engineers to launch a process manufacturing dashboard saving $100,000+ per month on Boeing 737 production
• Facilitated meeting management workshops, diversity report-outs, and team-building activities for the 60+ employeesMission: Building IT tools to make internal asset management run as smoothly as possible.

Greater New York City Area

• Designed an optimal stocking algorithm for vending machine inventory to improve profit margins on $13,000+ per year based on average product shelf life
• Produced a price-demand sensitivity analysis report through analyzing raw purchase data (8,300+ orders)
• Developed a patron loyalty program that systematically forecasts current/future most-frequent-buyers through a transitional probability matrix---Vengo Labs is an NYC-based design, software, and media company that.

Claremont, CA

• Worked in the Ecomorphology Lab at W.M. Keck Sciences under Professor Lars Schmitz to study the effect of secondary transitions to diurnality on morphological evolution in Strigiformes (owls)
• Quantified evolution in owl eye morphology by modeling standardardized major axis regression methods in R (5,500+ eye measurements)
• Researched rare fossil collections at Peking University and the Institute of Vertebrate Paleontology and Paleoanthropology in Beijing, China
• Presented at 2013 W.M. Keck Sciences Poster Session, 2013 Brown-bag Student Talks, and the 2013 HHMI Poster SessionMission: Investigating the evolution of the eye through owl research.

B.S., Operations Research

The Fu Foundation School of Engineering and Applied Science ➥ Tau Beta Pi Honors, Cum Laude ➥ George Wendell Memorial Award Winner ➥ Zvi.

B.A., Management Engineering

Member of the Claremont Colleges ➥ Cum Laude Honors