Chloe Hamilton Email & Phone Number

Remote

Communicated with the appropriate entities (such as the District Attorney General, Department of Treasury, and the Department of Labor) to resolve application errors. Also, helped to determine outcome of grant application status, based on Agency criteria and State compliance, while working with the call center to help resolve customer questions regarding grants, loans, application statuses, and other agency inquiries.• Helped to construct, compile, and assimilate the Call Center Comprehensive training manual and quick tip sheets for dissemination.• Assisted Manager with call center troubleshooting amongst Operators and Applicants.• Assisted Manager with various tasks such as inquiry moderation and grant resends, and other escalations.

Silver Spring, Maryland

Worked directly with President of Life and Health, the VP of Operations. Answered phones, facilitated travel arrangements, organized calendars, maintained office supplies, and handled corporate expenses and reimbursements. Assisted with various special projects with their direct reports who are additional members of Senior Staff.• Developed, conducted and coordinates training activities alongside VP of Operations• Handled all aspects (both on and off-site) of bi-yearly conferences and other large scaled staff events.

Coordinated with US Customs, Terminals, Dispatch officers , Vessels, as well as Customer Service Representatives on providing quick and concise solutions to issues. Issues such as longstanding, abandoned and/or damaged cargo, and the verification or removal of erroneous holds. In addition to various other issues that may arise to prevent the Inland movement of cargo for managed special accounts: Kmart/Sears, HM Richards, Rooms to Go, De Well, and Kuehne-Nagel.• Created, Compiled, and disseminated Instruction manuals for General order Process and Charleston Terminal Access.• Led training sessions for operation of Charleston terminal.

Facilitated daily meetings with grant manager to discuss the edits/ revisions of drafts, verification of criteria, additional resources needed, and updating the status of all proposals, submissions, and awarded grants for multiple offices; as well as preparing monthly financial and progress status reporting to Executive Director.• Created and developed guidelines, documents, forms, and processes for the successful implementation of the Embracing Arms: A Supervised Visitation Program in order to be aligned with state requirements.• Researched and compiled a detailed area resource guide for all counties serviced within three states.• Received certification from the state of Florida to perform onsite HIV testing, training, and counseling.

Jacksonville, Florida Area

Evaluated requirements of new projects and assessed resources, in order to create strategic plans for the design phase and/or recommendations for submission to the client.• Created methodology for tracking grants through various stages of grant submission process to better assess specifically what departments were in need of additional funding • Performed requirements gathering and worked with the financial department to create a design to qualify the agency to become a Community Developmental Financial Institution.

Master'S Degree, Business Administration And Management, General

Bachelor'S Degree, Criminal Justice/Law Enforcement Administration

Associate Of Arts (A.A.), Foreign Languages And Literatures, General