Chloe Steele Email & Phone Number

• Overseeing performance of products & services
• Owning and maintaining processes within Support, Account Management, Marketing, DevOps, Data Migration, HR and Health and Safety departments
• Producing and reviewing MI for stakeholders and customers
• Ownership of risk and proactive prevention within the business
• Undertaking and achieving business security accreditations such as ISO27001 and Cyber Essentials
• Team management including training, development, objective setting and monitoring

• Overseeing performance of products, services and processes
• Ensuring all staff are appropriately skilled for their roll and directly mentoring them
• Planning and controlling change management
• Producing and reviewing MI
• Ensuring successful customer transition from delivery into BAU
• Holding service review calls with new and existing customers

• Providing both customer service and technical support to users of all the company's CRM software solutions
• Team management including training and development, and objective setting and monitoring.
• Managing customer escalations
• Giving feedback/ setting targets in 1-2-1 reviews
• Holding service review calls with new and existing customers
• Providing customer support over the phone and remotely

Leicester, United Kingdom

• Team management including training and development, and objective setting and monitoring.
• Managing shifts/ rota
• Actioning escalations
• Giving feedback/ setting targets in 1-2-1 reviews
• Managing customer expectations
• Holding service review calls with new and existing customers

Wigston, Leics

• Providing on site IT support for multiple small to medium business’
• Building desktop PC’s to various specifications
• Troubleshooting all aspects of Microsoft Windows 7 and XP operating systems
• Troubleshooting issues within Microsoft Office Suites; 2003, 2007, 2010.
• Basic knowledge of SBS 2003 & 2008 and Microsoft Exchange
• Providing remote support to clients