I’m a Senior Management Executive and Technology Professional with diverse, wide-ranging expertise driving innovation and optimising team dynamics delivering exceptional customer service & client experience within a NASDAQ-listed, global technology organisation. Helping entities grow and expand their global footprints despite the onslaught of evolving digital transformation and endless disruptions is the kind of challenge I enjoy most.A lack of attunement to customer needs can make or break a business. Research has shown time and again 90% of consumers use customer service as a deciding factor in their buying decision. I have a knack for driving transformational changes that ultimately influence buying behaviour, enhance engagement & user experience, reducing operating expenses, and optimize operational efficiencies leading to adding and magnifying corporate value.I hold a degree in Business Information Systems from Campbell University, USA and am a Certified ITIL Expert and Certified Solution Coach. Known to industry peers as an outside-the-box thinker and innovator, I’m a strong advocate of investing ahead of the curve to exploit the next disruptive change, embracing digital transformation and marshalling horsepower of my team to boost better engagement & productivity. I am passionate about implementing next-gen, high-value technology tools to solve most pressing & impactful customer experience and escalating cost issues and to evolve an online self-service culture.While leveraging partnerships and nurturing relationships with stakeholders, workmates, and executive teams, I take full ownership and accountability for delivering KPIs. During my long-standing tenure with Zebra Technologies, I achieved rapid career progression, 5 promotions and 6 awards for outstanding performance. I delivered over 30 multi-million projects and oversaw operations budgets in the millions. I’ve successfully led teams of up to 20 both locally and remotely across the globe.
