As the Volunteer and Instagram Manager, I helped coordinate the recruitment of new volunteers to the digitally based Girl Museum, as well as hosting their Instagram page. I also been worked with Girl Museum in their Development and Marketing teams for almost three years. In this, I researched and implemented social media strategies, wrote blog posts and podcasts, and liaised with other related museums and developing the curatorial practices for a new exhibition upcoming next year.

In this role I managed a team of sixty diverse volunteers. This involved recruiting, interviewing, delivering the induction, training, and coordination of the volunteer programme, and maintaining editing The Wiener Library blog.

With the Kids in Museums team, I managed parts of the Teen Twitter Takeover Day on August the 11th 2017. I am reached out to museums, galleries, libraries, and heritage networks to share information about the day as well as encouraging registrations. On August 11th, I ran the @takeoverday twitter feed.

In this role I managed a team of twenty volunteers. This involved recruiting, interviewing, delivering the induction, training, and coordination of the volunteer programme, and maintaining the volunteer rota. In this, the induction and training of new volunteers is delivered through informal one-to-one, as well as group sessions, supporting volunteers with further on-the-job training throughout, flexible to the volunteers’ needs and commitments. During my time at the Museum of Brands I diversified the volunteer team, through establishing new advertising sources, and creating new roles. I maintain contact by producing a monthly Volunteer Newsletter, in which I celebrate volunteers that have exceeded expectations, through a ‘Volunteer Spotlight’ initiative, in turn encouraging continued high standards. I also manage the retail department, In this, I sourced suppliers, visual merchandised, maintained stock levels, and priced items with the result of reaching high spend per visitor targets.

Engaging with visitors to establish a donation towards the museum, as well as gaining Gift Aid additions.

Delivering customer service and public engagement. In addition, the promotion and operational running of interactives.

Assisting and customer service, working with visitor surveys, coordinating events, maintaining health and safety and fire evacuation procedures, as well as promotion and operational running of interactives.

As the Volunteer Coordinator I organised the administration procedures, recruited, and trained a team of over fifty volunteers. In this, I was in responsible for the complex volunteer rota. These volunteers varied in age, religious background and abilities, and I thoroughly enjoyed working in a team. I feel I was motivated and enthusiastic in this role as I am inspired by the heritage and museum industry, and the ways they engage with public audiences.