Responsible for marketing and development of sales goals and processes.Procuring new vendors and products while maintaining excellent business relationships.Overseeing accounts payable and receivable ensuring profit goals are met.Delegating tasks to best suited individuals and maintaining good team coordination.Managing product procurement, shipping, and customer satisfaction.Creating marketing campaigns to drive new and repeat business.

Service Manager/Service Writer: Making sure all expectations are met in the front office and the repair shop, answering phones, making appointments, answering mechanical questions, ordering parts, advising customers on what their vehicle needs based off of visual checks and mileage milestones/selling & upselling, checking service history, preparing work orders for the day, dispatching work orders to proper mechanics based off of skill, handling extended warranty claims, making sure the office stays clean and disinfected daily, organizing paperwork, Word Document, Autotracker, AllData, any other added tasks the business owner needs help withNYS Vehicle Inspection Certified: Licensed through NYS DMV to inspect group 1 (light vehicles), double checking mechanic’s inspections to verify vehicles pass or failDispatcher/AAA/Private Towing: Ensuring all dispatched calls through AAA are assigned to the proper drivers, pricing out and dispatching private tows, prioritizing 4th precinct tow calls, managing incoming vehicles for repair shop or from accidents and charging storage accordingly, AAA Dispatch D3, Bringg Dispatch, Repair Shop Portal

File Clerk/Insurance Verifier: Filing medical records, verifying patient's insurance eligibility, Dentec, handling phone calls, customer service, Word Document, office assistance, any other added tasks to help in other departments

Fraud Protection/Ebay Store Manager/Receptionist: Handling walk in customers with sales or customer service needs, inputting orders on Ebay store, handling all emails and tracking information on Ebay, uploading used products to Sixbit software, Excel, Word Document, Google Drive, Authorize and Paypal ecommerce billing systems, background checks on orders that seem to be fraudulent, submitting verification charges, returns, tracking information, cancelling fraudulent orders, and customer emails Ecommerce Sales/Customer Service Representative: Answering high volume phone calls, selling and upselling products, customer service, working with manufacturers on pricing and availability on products, answering incoming online chats and emails

Internet Sales Representative: Customer service, making appointments, updating the websites of the business, CDK Drive, Google Drive, ELeads CRM Receptionist: Vehicle inventory stocking, assisting managers and salesmen, vehicle invoice stocking and scanning, customer service, phone service and directory, ADP

Parts Specialist: Customer service, identifying vehicle needs, computer diagnostics, stocking inventory, phone service, planograms, cashier, packing orders for vehicle delivery service, receive and unload delivery trucks, cleaning maintenance, loss prevention

Cashier: Customer service, operating cash register, loss prevention, cleaning maintenance, stocking shelves