Chloe Watson Email & Phone Number

• Provide comprehensive guidance on the operational management of branches and transport functions, ensuring adherence to health and safety regulations, logistical demands, and property management standards to drive operational excellence.• Champion a culture of safety by personally committing to safe working practices, actively engaging in near-miss reporting, and addressing unsafe conditions while assisting branches in maintaining compliance with Environmental Health and Safety (EHS) policies.• Collaborate with service providers to optimise service levels, ensuring that service agreements are met and aligned with business objectives.• Monitor performance metrics by reviewing Key Performance Indicators (KPIs) and compliance reports, implementing improvement plans as necessary to address underperformance while enhancing operational efficiency, maximising profitability, and ensuring excellent customer service.• Oversee resource planning and demand forecasting for all branches within the region, fostering collaboration and enhancing inter-team relationships to ensure effective resource sharing and best practice implementation.• Actively contribute to the development of a robust brand transport strategy, guiding operational direction and strategies for transport efficiency.• Liaise effectively with sales teams to identify opportunities for retaining and expanding sales efficiently, ensuring alignment between operational and sales strategies.• Support Branch Operations Managers (BOMs) and Senior Operations Managers (SOMs) by providing coverage during absences, addressing personnel management queries, and resolving Employee Relations (ER) issues, thus promoting enhanced collaboration and coordination.

• Led the successful implementation of a centralised delivery scheduling system across London branches, significantly increasing sales and reducing weekly fuel consumption while ensuring streamlined operations.• Established and refined the delivery strategy to consistently exceed customer expectations, focusing on high-quality service delivery and effective communication with branch operations managers and sales teams.• Conducted regular spot checks and customer surveys to maintain high standards of customer service across all London branches, ensuring issues were promptly addressed and improvements implemented.• Collaborated with the branch operations team and central transport department to maintain compliance with company ‘O’ licence regulations, proactively mitigating compliance-related issues.• Facilitated the induction and development of new operations managers during their initial six months, providing mentorship and resources to foster effective integration into the company.• Oversaw stock movement management in collaboration with the area inventory manager, scheduling and ordering to minimise dead stock and leverage special buying opportunities.• Monitored and analysed weekly driver infringement reports, ensuring adherence to transport compliance and implementing corrective actions to enhance road safety.• Managed and scheduled essential vehicle inspections and assessments, including MOTs, 8-weekly checks, Crane, and LOLER inspections, while conducting annual transport compliance evaluations and maintaining FORS practitioner qualifications to safeguard the company's operational licence.

Radlett, England, United Kingdom

• Directed and trained the operations team and customer advisors on ongoing work improvement evaluations, proactively addressing escalated customer complaints.• Deliberated and supervised the daily shift, ensuring delivery drivers were clearly informed about daily requirements, delivery schedules, and accurate route information.• Conducted forecasting and comprehensive planning of employee numbers and rotas to maintain sufficient productivity levels while leading daily risk assessments to address safety concerns.• Regulated the site team in the diverse work of security protocols, consistently tracking all drivers and staff to meet predetermined goals aligned with the company's key performance indicators.• Maintained high standards across the site, representing the company professionally with a clean and organised warehouse and customer parking area.• Ensured compliance with health and safety regulations, overseeing site operations to prevent potential losses and uphold a safe working environment.

• Competently provided support in operations-related activities, overseeing the routing and tracking of delivery vehicles while ensuring the safe functioning of all vehicles through regular safety and legal checks, including MOTs and monthly/yearly inspections.• Engaged in managing and structuring deliveries and transport for 12 London branches and 2 hubs, maximising efficiency while reducing company fuel costs and delivery time.• Operated additional vehicles as needed, utilising full capabilities across all locations to meet operational demands and customer expectations.• Efficaciously organised and controlled all administrative tasks, actively managing staff absences and sourcing agency cover to maintain seamless operations.

L3 Leadership And Management, Distinction

Advanced Fors Practitioner

L3 Certificate Of Professional Competence For Transport Managers Road Haulage

Activities and Societies: Transport Managers CPC

Education record

Education record

Activities and Societies: AVCE Business Studies (B) I A-Level Information Technology (C) I AS Level Citizenship (B) 2006