Chloe Manuel is a Social Media Content Strategist. Colleagues describe her as "To whom it may concern, I am writing to recommend Chloe Manuel for employment in your organisation. As the Regional Social Media Lead at ADA, I had the pleasure of working with Chloe for nearly two years. Throughout her tenure, Chloe has been a strong team member, contributing to our projects, especially on key accounts like Boost e-wallet and AXIATA. Chloe’s willingness to assist others deserves a highlight. Her helpful and problem-solving nature made a significant impact on the team, ensuring that projects ran smoothly and deadlines were met with a high standard of quality. This attitude - coupled with her technical skills in managing social media scope (processes, content, and analytics) - played a vital role in cementing our reputation with both internal stakeholders and external clients. A team player through and through, Chloe displayed exceptional collaborative skills. Her ability to communicate effectively and work in harmony with her teammates not only fostered a positive work environment but also led to the successful execution of many projects. I recall a time during our early days on a particularly challenging client account when we were met with back-to-back tight deadlines and high-pressure situations. A time when things were less stable so to speak. Chloe stepped up every time her support was needed, showcasing not only her commitment to the team but also her ability to handle pressure with grace and efficiency. Her proactive approach and willingness to go the extra mile were much appreciated. The feedback Chloe received from both internal teams and external clients was consistently positive. Her professionalism and dedication were often praised, which in turn contributed to the strong relationships we built with our clients. Given Chloe’s proven track record of performance and her unwavering team spirit, I am confident that she will make a significant contribution to any project she undertakes. I highly recommend Chloe for any position that aligns with her expertise, and I am convinced that she will be a valuable asset to her next team."
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Operations ManagerAms Caddy Academy Jul 2024 - Oct 20241. People Management:- Lead and motivate a diverse team of instructors and support staff.- Conduct regular performance reviews and facilitate professional development opportunities.2. Classroom Management:- Oversee classroom operations to ensure a conducive learning environment.- Implement effective teaching strategies and maintain high standards of educational delivery.Supplies Management:3. Monitor and manage inventory of educational materials and supplies.- Coordinate procurement processes for timely resource availability.4. Team Wellbeing:- Foster a culture of collaboration and inclusivity among staff.- Implement initiatives to support employee well-being and job satisfaction.5. Operational Efficiencies:- Analyze operational processes and identify areas for improvement.- Develop and implement strategies to enhance efficiency and productivity.6. Recruitment and Talent Acquisition:- Organise and participate in recruitment roadshows to attract potential candidates.- Interview and hire candidates for the team where fitted.- Monitor daily leads from the AMS Caddy Academy website and META platforms to ensure timely follow-up.7. Stakeholder Collaboration:- Liaise and collaborate with government bodies to secure grants and funding opportunities.- Build and maintain relationships with external partners to support organizational goals.8. Communication:- Serve as the primary point of contact between staff, students, and external stakeholders.- Facilitate regular meetings to ensure alignment and transparency across the team.9. Compliance and Safety:- Ensure adherence to health and safety regulations and educational standards.- Develop and implement policies that promote a safe learning environment.10. Reporting:Prepare and present monthly and bi-weekly operational reports to track progress and outcomes. -
Business Development & Marketing ExecutiveThe Pillars Nov 2023 - Jun 2024Manage & oversee 2 accounts (Dateworks & The Pillars), end to end from planning to execution & deploying creatives.1. Community Management for Social Platforms- manage & respond to messages via FB, LI, TT channels2. Branding: Content Ideation & Creation (Planning, Copywriting, Graphic Design)- to plan content quarterly for FB, IG, TikTok & XiaoHongShu- Produce scripts for video content- Plan, edit & execute filming for video content- Open interviews for events/public opinions for content- Transcribe scripts for videos3. Event Management & Partnerships- Source for suitable brands to partner with for events- Coordinate thematic events for both Dateworks & The Pillars- Execute on-ground tasks during event (interaction with clients, etc.)- Host events as master of ceremony4. Webinars- Plan & execute webinars- Elevate branding for presentation decks5. Blog & Newsletters- Plan topics of the month for blog & newsletters- Produce articles based on monthly theme for both blogs & newsletters that are SEO-optimised- Blast to existing customers via Brevo -
Sr Social Media AssociateAda Apr 2023 - Oct 2023Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia- Manage client communications & social media platforms for B2B & B2C portfolios:1. NZTE2. Axiata3. Axiata Foundation4. Life at ADA Asia5. Boost Biz- Plan & strategise content for each platform-Weekly, bi-weekly, quarterly, monthly & full year social media reporting- Social media auditing & pitches for new business- Content creation & video shoots for corporate communications -
Social Media AssociateAda Sep 2021 - Mar 2023- Manage client communications & social media platforms for B2B & B2C portfolios:1. Boost e-wallet2. Axiata3. Axiata Foundation4. Life at ADA Asia5. Boost Biz- Plan & strategise content for each platform-Weekly, bi-weekly, quarterly, monthly & full year social media reporting- Social media auditing & pitches for new business- Content creation -
Content CreatorDateworks Mar 2021 - Jun 2021Social Media- Curate & design monthly content- Set up FB ads for lead generation- Content management- Produce & shoot weekly video contents for life coachesCommunity Management- Respond to all queries from customers via multiple channels- Produce list of leads for CS to follow up with- Send survey/feedback forms post-events- Curate EDMs + blast to all customersEvents & Marketing- Plan, organise & host virtual events/webinars- Plan, produce & script-write video contents- Attended Ad World Conference 2021 -
Operations LeadEllegra Oct 2020 - Mar 2021Bangsar- Kickstarted Ellegra Elite Stylist Program & partnered up with fashion schools to build up the stylist team- Managed a team of 15 stylists- Set up Operations processes from the ground up to scale the delivery of Ellegra Style Boxes throughout Peninsular Malaysia- Designed & implemented a customer service system to answer customer styling & other queries cost-efficiently -
Marketing AssociateStronghold Cycles Sdn Bhd Nov 2019 - Jun 2020Social Media- Plan & execute content on a monthly basis- Copywriting- Plan monthly marketing budget for paid mediaCommunity/Venue Management- Liaise with tenants for upcoming events/notices- Recce with potential clients/customers on event spaces- Responding to inquiries via social media + callsEvent Management- Plan & organise events- Onsite management for all events- Liaising with clients & artists/vendorsBusiness Development- Sourcing for potential collaborations + clients- Curating brand/social on ground activations - Sourcing for vendors/merchandisers for collaborationsWebsite- Refresh website collaterals & layout- Curate new copies for the website- Liaise with freelance web developer
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Retail AssistantCotton On Group Oct 2018 - Nov 2019 -
Fashion BuyerZalora Group Jan 2017 - Apr 2017Kuala Lumpur, Malaysia
Frequently Asked Questions about Chloe Manuel
What is Chloe Manuel's role at the current company?
Chloe Manuel's current role is Social Media Content Strategist.
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