Chloe Appleby Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

After accepting a promotion at the start of 2023, I now oversee a team of porters and security personnel to ensure the efficient operation of our 89-bedroom four-star hotel and events centre.- Organise schedules and workloads based on upcoming conferences and events to utilise staffeffectively, enhance their skills, and provide valuable experiences.- Serve as the main contact for emergencies, incidents, and concerns; promptly address and resolve them in a constructive manner.- Contribute to developing and implementing new policies and procedures to enhance overall hoteloperations and guest satisfaction.- Collaborate with other departments and support various events like weddings, parties, conferences, and dinners.- Form partnerships with external organisations to showcase our services, leading to increased revenueand occupancy rates.

Newcastle Upon Tyne, England, United Kingdom

In my role within a busy front of house team, I served as a ambassador for the hotel. Being the initial andfinal point of contact, I aimed to embody a positive image and voice for the organisation.- Conducted end-of-day audits to verify the accuracy of banking and tills in both the hotel and bar.- Maintained updated files for emergency service visits and generated reports.- Efficiently managed bookings and check-ins to enhance guest satisfaction, providing in-depth knowledgeto upsell rooms and services which boosted sales.- Coordinated with internal departments and external ancillary services to meet guests' unique needs,including special requests and travel arrangements.

Northumberland, England, United Kingdom

In my role as an engagement support officer, I managed and oversaw 24 cohorts of learners in varioussectors across Northumberland, Newcastle Upon Tyne, and the Tyne and Wear area. Working remotely and in the field allowed me to build confidence in taking the lead, using initiative and nurturing my own ideas.- Stayed informed about the North East Local Enterprise Partnership, government initiatives, and internalprograms to anticipate the needs of employers and learners.- Enhanced marketing and sales skills by leveraging social media to effectively connect with and engagemy target audience.- Organised, secured, and conducted health and safety inspections at venues throughout the region.- Orchestrated and ran events like job fairs, presentations, and ceremonies in the North East whilesupporting struggling, local suppliers and organisations after COVID-19.

Cramlington, England, United Kingdom

In this position, my focus was primarily on candidate selection. I played a key role in transitioning from paper-based portfolios to electronic formats, resulting in a significant reduction in processing time.- Crafted job adverts, screened candidates, and moved those suitable forward to face-to-face interviews.- Generated offer letters, contracts, and onboarding documents for successful applicants.- Organised recruitment events for large groups, overseeing assessments, interviews, and paperwork.- Developed and managed reports for a prominent North East college to monitor individual progress anddemand in various regions, contributing to the introduction of new qualifications in high-demand areas.- Maintained close communication with clients and stakeholders by creating branded marketing materialslike leaflets and flyers, and delivering updates through text messages and Mailchimp subscriptions