Chloe Destefano Email & Phone Number

Phoenix, Arizona, United States

-Managed a team of part-time game day staff, overseeing logistics for fan experiences, including scheduling, payroll, and development opportunities.-Implemented a new communication process for the Phoenix Mercury and Phoenix Suns, ensuring clear outlines of Arena Operations, Security, Audio & Visual, and Live Presentation department policies.-Communicated on behalf of and overseen over 250 fan experiences since joining the Phoenix Suns.

Tempe, Arizona, United States

-Specialized in event and promotion configuration for full-service clients in the music and entertainment industry, including the creation of back interfaces, online purchase flows, and offers that generated ~$6,000,000-$180,000,000 in revenue.-Designated lead for 6 clients and designated support for 5 clients, spanning genres such as reggaeton, alternative rock/new wave/post-punk, country, and pop rap.-Collaborated with client service managers and festival account managers.

Sacramento, California, United States

-Created, evaluated, and improved processes and procedures for the Ticket Sales & Service (TSS) department, focusing on the group sales and member services teams in coordinating and supervising game day activations and Fan Experiences.-Acted as event manager for group sales clients prior to and during game days, as well as for season ticket member and premium sales events.Served as the main point of contact on game and event days between the TSS department and arena operations.-Coordinated with various departments, both internal and external to the Sacramento Kings organization, to organize sales events and member retention events.-Connected with Arena Operations departments prior to game and event dates, including but not limited to Arena Management, Audio & Visual, Security, Live Pres, and Events, while providing general administrative support for the TSS department.-Oversaw and independently managed the Sacramento Kings groups ticket platform, resulting in $1M+ in annual revenue.-Coordinated the fulfillment of group sales-related items (including promotional items) and assisted with client engagement.-Continuously sought innovative and creative ways to drive group sales.-Provided superior customer service to clients, both internal and external.-Assisted Arena Operations with VIP activations and production running for multiple shows, including Carrie Underwood, Tyler the Creator, and Justin Bieber.

Sacramento, California, United States

-Liaison between the Women in Sports Board and TSS department.-Facilitate partnerships between Sacramento Kings and external organizations interested in educational opportunities for Sacramento's youth.-Brainstorm and propose new policies beneficial to the female population within the Sacramento Kings organization.

Sacramento, California, United States

-Plan, organize, and direct social and professional events for LatinX/Hispanic individuals and allies creating a community environment for members with increased LatinX and Hispanic awareness.Liaison between the Reyes Unidos Board and TSS department.-Act as event coordinator for Diversity, Equity, and Inclusion events hosted by Reyes Unidos.

Goleta, California

• Provided direction in day-to-day program management and oversight of 100+ Fitness Assistants/Specialists, 700+ fitness equipment, and 4 service areas.• Served as liaison between Assistant Dean of Wellness/Director of Recreation/Assistant Director for Fitness & Wellness and 100+ Fitness Assistants/Specialists/student employees.• Personally selected as student representative during 2018-2019 & 2019-2020 summer orientations requiring public presentations, discussions, and responses to inquiries from the incoming class and their guests.• Managed quarterly recruitment, selection, and training of ~20+ quality student employees who represented the campus demographics and vision.• Independently managed complex projects from start to finish, including:• Initiated and organized a marketing campaign complementing the positions brand resulting in an 212% increase from the average application pool.• Implemented a recognition program highlighting employees with disciplined work ethics.• Constructed tracking & communication system, replicated by other department areas, to record employee completion of university assigned trainings. • Developed up-to-date manuals for staff and waivers for patrons to illuminate the department’s goals, missions, and values.

Goleta, California

• Planned, organized, and directed social/professional events for 50+ student members (trivia nights, study jams, expert panels, internship mixers, etc.) creating a community environment for members.• Served as liaison between the UCSB Communication Department and 50+ student members.• Provided direction for the facilitation of events: operated materials, researched/presented opportunities and initiatives for members, in order to establish and maintain relations with members/guests.• Facilitated campus organization partnerships in order to execute campus resource outreach.

Goleta, California, United States

• Maintained the wellbeing of our multi-use events center to provide an operable facility for our NCAA Division I men’s and women’s basketball teams and public community.• Supervised ~5 student staff scheduled for weekly shifts to perform daily or nightly maintenance tasks: upkeep of our teams space (locker room, trainer’s office, conference room, etc.).• Set-up/break-down of special events (career fairs, concerts, practices/games, Harlem Globetrotters, Special Olympics, etc.) ensuring smooth game/event day preparedness.• Overlooked a team of ~40 student staff working Division I games/events and special events to ensure fun and successful game days for attending fans.• Opened/closed the building, monitored facility access, stock and delivery coordination, etc.

Bachelor Of Arts - Ba, Communication, General, Graduate

Activities and Societies: Director of Campus Relations & Engagement for the Communication Association under UC Santa Barbara's.

Sports Management Certification, Graduate