Chloe E. Email & Phone Number

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

Monitor and analyze business trends across all stores within district; develop and implement plans to maximize sales and meet or exceed goals within district for all KPI’s including sales, labor, customer service (RYB), inventory, and employee relations.Recognize performance issues in a timely manner and partner with shop management teams and regional manager to develop action plans for resolution.Coach, motivate, and inspire store leadership teams to accomplish store goals and maximize their individual performance, both face-to-face and remotely. Developed performance tools that helped monitor strengths and weakness of KPI’s and held team accountable for outliers.Drove a service and selling culture in the district that ensured shops meet and exceeded sales and average ticket performance profit metrics.Ensured protection of company assets by meeting or exceeding established shrinkage goals within the district.Lead the recruitment, on-boarding, training, and development efforts in the district.

Utilized multiple communication and learning tools to promote higher thinking and learning.Maintained an efficient learning environment by demonstrating great classroom management.Adapted classroom instruction and assessments using visual aids and real-world examples to optimize student achievement.Enforced policies and procedures.Maintained student progress charts.Instructed 75+ students on practical and theoretical knowledge of hair care.Prepared students for cosmetology school.Planned curriculum, graded tests, met one-on-one for tutoring and counseling.Developed projects, events, field trips, and curriculum for pre-cosmetology students under 16 (middle school).

Assisted in demonstrating all basic subjects of cosmetology required by the state.Assisted, developed, and taught daily lesson plans.Developed curriculum for freshmen students.Upheld the school’s regulations and policies.Assisted in overseeing clinical and practical demonstrations by students soon after theory sessions.Enforced daily sanitary practices required by the state.

Conducted weekly tutoring sessions with students.Led by modeling tutor expectations and reinforcing best practices.Administered, distributed, and supported tutoring resources to all students.Kept accurate and organized records of all program’s documents.Worked with Google Classroom to create new tests, games, and resource material for students.

Managed independent contracting staff and ensured proper licenses and city permits for each lease.Established and enforced salon policies, retail goals, objectives, procedures, and standards.Performed sales floor work such as greeting and assisting clients, stocking shelves, maintaining inventory, and upsells.Ensured all workstations were clean according to state board and city requirements.

Responsible for store operations and financial results. Developed, coached, and trained in-store partners.Ensured quality customer service and beverage standards.Reconciled profit and loss statements for the stores.Implemented new ideas and was an effective decision-maker.Managed cost controls for food and labor, expense budgets, and quality control.Monitored security measures and loss prevention.Developed partner customer service skills, conducted productivity enhancement, and performance evaluations.Investigated and resolved quality and service complaints.Created new business through community involvement.Increased sales and transaction growth by enforcing proper deployment and speed of service goals.

Responsible for the overall operations of 4 restaurants, ensuring adherence to company work ethics and passion for work.Managed daily restaurant operations with annual revenues ranging from $1.3 to $2.8 million per store.Trained new General Managers and Store Managers, leadership, and development for promotable candidates.Re-established financial control from severe losses to strong and sustained bottom-line profitability.Provided high-quality customer service and satisfaction.Successfully decreased waste by 2% in each store.Ran 3 of the top-grossing stores in the region and co-managed DT Disney to #1 in the company.Consistently achieved bonuses for meeting and exceeding sales targets.Implemented Jamba’s new operational strategy and purpose.Led Jamba Catering flagship store program, increasing sales by 3%.

Cosmetology Instruction; Entrepreneurship, Business Administration And Management, General

Activities and Societies: Phi Theta Kappa Honor Society

Bachelor, Cosmetology Instruction/ Entrepreneurship

Cosmetology

With Honors