-Ensure consistent and reliable support to enable teams to focus their time on designing, building and shipping products. Improve team communication, collaboration and remove roadblocks while building and nurturing team culture and environment.-Identify and drive large, organization-level initiatives with multiple stakeholders, competing deadlines, multiple dependencies, and many moving parts-Leverage cross-functional relationships to drive team-wide touch points and processes, including internal meetings, resourcing, and communications-Collaborate with designers, leadership, and stakeholders to connect dots, track progress, and improve systems and tools

Responsible for researching, understanding, and communicating the needs of users across the business. Work closely with backend developers, designers and CEO to guide, implement and deliver quality platform features within the expected timeline.-Maintain the roadmap and backlog which includes defining and managing epics, features, stories, acceptance criteria and performing user acceptance testing-Manage the customer support team & knowledge support platform by providing continuous updates of tutorial articles, videos and release notes-Engage with customers to collect user feedback through 1:1 interviews, surveys and open forum discussions

Collaborated with designers, developers and stakeholders to manage live projects for web, mobile and other digital platforms from concept through completion of high quality deliverables and assets. Managed a team of up to 6 persons while providing executive support to the director of design and CEO. -Acted as primary point of contact for scheduling and management of multiple projects to ensure delivery timelines -Managed resources, cross-functional team communication and daily stand-ups for progress between all teams necessary -Worked closely with team members and stakeholders to translate requirements and design feedback to ensure progress throughout a project’s iteration lifecycle -Recorded, analyzed and organized data from user testing and research interviews -Understanding of WCAG 2.1 across educational web and applications including scholarly publishing platforms and learning management systems

Planned, coordinated and hosted multiple events each month for members and the public. Created social media campaigns and contests while engaging one-on-one with current and potential customers.-Created events and conversation-oriented content and adapted it to specific social media networks-Showcased the organization’s customer service and amplified happy customer messages-Served as main point of contact for sponsor booths, vendors, deliveries and partners

Coordinated and attended business meetings with clients, district boards and contractors and scheduled calendars accordingly. Oversaw and partook in some of the creation, design and rendition of opening new establishments.

Generated and maintained content for various social media accounts to help clients engage with consumers and increase conversation. Helped create and partake in pitching efforts and execution for various events and promotions.